Rethinking Complex Needs: 10 Things to Do Differently from Dr. Brent Hayward
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The conversation dives into why reflective practice alone isn’t enough without coaching, the pitfalls of the “train and hope” approach to workforce development, and the dangers of relying on under-qualified staff for high-risk support. Brent challenges the over-reliance on medical practitioners and assessment referrals, advocating instead for person-centred, evidence-informed approaches that empower support workers and practitioners alike. This episode is a must-listen for anyone looking to strengthen their practical impact, navigate systemic inertia, and rethink how we work together to foster true inclusion and quality of life.
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