New podcast series alert.

As you all know I’m co-hosting the Global Mental Health Community Summit (GMCS25) this year again, and I’m so excited about it.

This year’s event is focused on #RedefiningMentalHealthcareTogether. Boehringer Ingelheim has invited 60 of the most inspiring and motivated #mentalhealth advocates for three-days of connection, idea-sharing, and action towards meaningful change. It’s exciting!

But wait, there’s more! This year I’m bringing you all with me behind the scenes as we plan the #GMCS25.

Introducing…. the “Road to the Global Mental Health Community Summit” podcast mini-series!

Where you’ll get to see the “magic”, the good, the bad, the ugly. The laughter, the smiles and even sometimes the mistakes. Each episode will feature incredible guests involved in building this event.

In this first episode, I sit down with @Vanessa Pott, Head of Global #PatientEngagement at @Boehringer Ingelheim, to reminisce about last year’s event, talk a little about #PatientPoweredProgress and about what makes this year’s event so special.

It’s really just a chat with an old friend – tune in!

We often feel like subjects in our own lives—navigated, tested, and surveyed. We all know that email that arrives after a medical appointment: "How did we do?" We fill out the survey, wondering if our patient feedback truly matters.

Today, let's reframe that question. Your feedback isn't just feedback; it's evidence. It's a crucial part of a growing field known as patient experience data, and it's the key to real patient empowerment.

Beyond the 1-10 Scale: What is Patient Data?

When we think of data, we think of lab results and pain scales. But the most vital patient-reported outcomes (PROs) go far beyond numbers. Real data is the full story of your quality of life. It’s the data point of a waiting room chair being too hard for your back pain. It's the data point of feeling rushed during a consultation. It's the data point of the relief you feel when a doctor finally validates your experience.

This qualitative data paints a picture that numbers alone cannot. It measures dignity, feasibility, and compassion within the healthcare system.

From Anecdote to Evidence: Driving Systemic Change

Your individual story is powerful, but when combined with hundreds of others, it becomes undeniable proof. This collective patient voice is what drives systemic change. It’s how patient advocacy groups can demonstrate the need for better communication protocols, more accessible clinic layouts, or a re-evaluation of a treatment's real-world side effects. Your experience helps build the business case for more compassionate and effective care.

Your Self-Advocacy Toolkit: Better Healthcare Communication

Improving the quality of patient experience data begins with us. True patient engagement means actively participating in our own care. Here are two simple strategies for effective self-advocacy:

* The 30-Second Debrief: After every appointment, take a moment to note one thing that went well and one thing that could have been better. This simple form of symptom tracking and experience logging builds a powerful evidence file over time, making your healthcare communication more precise.

* Translate Symptoms into Impact: This is key for shared decision-making. Instead of just saying, "My fatigue is bad," translate it into a functional data point. Say, "My fatigue is so severe that I must choose between taking a shower or making breakfast." This transforms a subjective feeling into a concrete piece of evidence about your quality of life.

Your journey with a chronic illness has made you an expert. By consciously documenting and communicating your experience, you shift from being a passive patient to an active research partner in your own care. Your experience is not a byproduct of your illness; it is the evidence that will build a better future for all of us.

Learn more about it in my book “What do Patients Want”.