Épisodes

  • Difficult dialogue: Managing challenging conversations

    Difficult dialogue: Managing challenging conversations
    Aug 27 2025
    Navigating tough conversations is a reality many lawyers face. From managing unrealistic expectations to de-escalating conflict, we explore practical strategies for communicating with clarity, empathy and professionalism, not only to foster stronger client relationships, but also to reduce risk and maintain control in highly charged interactions. Transcript: Difficult dialogue: Managing challenging conversations Resources The Resilient Lawyer
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    25 min
  • A family affair: Conflicts of duties when acting for related parties

    A family affair: Conflicts of duties when acting for related parties
    Jul 30 2025
    Conflicts of duties can quietly arise in the routine of everyday legal practice. From property transactions to estate planning, these conflicts often go unnoticed, until it’s too late. In this episode, we explore how to spot the red flags, the importance of clearly documenting client relationships, and knowing when it’s time to step back. Transcript: A family affair: Conflicts of duties when acting for related parties Resources Wardle v Wardle [2021] NSWSC 1529 Legal Services Commissioner v Cass [2023] QCAT 320 (25 August 2023)
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    28 min
  • Settlement regret: Why solicitors still get burned

    Settlement regret: Why solicitors still get burned
    Jun 25 2025
    It’s the outcome every solicitor involved in litigation strives for: settlement. But for some, that “game over” moment can mark the beginning of a new set of problems. In this episode, we unpack settlement regret and why it remains a significant risk. From overlooked advice to misunderstood outcomes, what can solicitors do to avoid becoming the next cautionary tale? Transcript: Settlement regret: Why solicitors still get burned Resources Odlum v Friend [2024] NSWCA 159
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    20 min
  • Duty calls: Navigating transfer duty on options

    Duty calls: Navigating transfer duty on options
    May 28 2025
    Changes to the NSW Duties Act are still creating challenges for solicitors. In this episode Andrew Rider, specialist Tax Barrister, provides practical guidance on navigating the key amendments to the Duties Act, why solicitors continue to have difficulties in this area and why the Commissioner’s guidance on transfer duty on options is essential reading for property lawyers. Transcript: Duty calls: Navigating transfer duty on options Resources Commissioner’s practice note CPN 037
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    28 min
  • Great Expectations: Managing client relationships in Family Law

    Great Expectations: Managing client relationships in Family Law
    Apr 30 2025
    Maintaining good working relationships with clients is much easier when expectations have been clearly set at the beginning. In this episode Jacqui Dawson, principal of Sexton Family Law and an Accredited Specialist in Family Law, shares her tips and insights for keeping client relations on the right track. Transcript: Great Expectations: Managing client relationships in Family Law
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    23 min
  • Part 2 – Trauma-informed practice: Reducing risk and improving outcomes

    Part 2 – Trauma-informed practice: Reducing risk and improving outcomes
    Mar 26 2025
    In the final part of this 2-part episode we examine compassion fatigue and vicarious trauma in legal practice – what is the difference between them and why do they pose significant risks not only for the individual solicitor, but for the practice and its clients. Transcript: Part 2 - Trauma-informed practice: Reducing risk and improving outcomes Additional Resources Mental Health & Wellbeing – Lawcover The Law Society of NSW Solicitor Outreach Service (SOS) - 1800 592 296Northern Territory: LawCare – 1800 193 123 Nationally available support and helplines:Lifeline - 13 11 14Beyond Blue - 1300 224 636
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    23 min
  • Part 1 – Trauma-informed practice: Reducing risk and improving outcomes

    Part 1 – Trauma-informed practice: Reducing risk and improving outcomes
    Mar 18 2025
    In part 1 of this 2-part episode, host Julian Morrow is joined by Rachel Clements Co founder and Director of The Centre for Corporate Health to discuss trauma informed practice and how it can enhance client interactions, reduce risks, and improve overall outcomes – for everyone. Transcript: Part 1 – Trauma-informed practice: Reducing risk and improving outcomes Additional Resources Mental Health & Wellbeing – Lawcover The Law Society of NSW Solicitor Outreach Service (SOS) - 1800 592 296Northern Territory: LawCare – 1800 193 123 Nationally available support and helplines:Lifeline - 13 11 14Beyond Blue - 1300 224 636
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    29 min
  • Cybercrime – How you respond matters

    Cybercrime – How you respond matters
    Feb 26 2025
    In this episode, host Julian Morrow is joined by Malcolm Heath, Lawcover’s Practice Risk Manager, to unpack a five-letter word that could feel like a four-letter one: CYBER. The key question isn’t just how to prevent a cyber-attack but also how to respond when it happens—because how you respond can make all the difference. Transcript: Cybercrime – How you respond matters Additional Resources lawcover.com.au
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    20 min