S02E04. How Onepilot Drives a 90% Renewal Rate l Customer Care Secrets
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S02E04. How Onepilot Drives a 90% Renewal Rate l Customer Care Secrets
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Join us for another episode of Shipup Talks: Ecommerce Podcast as we dive into the future of customer care outsourcing with George Lorrain, Expansion Manager at Onepilot. In this episode, discover: 🤖 How Onepilot harnesses AI to successfully manage spikes in customer tickets, up to 20X standard influxes, without hiring additional staff. 💡 Tips and tricks on ensuring GDPR compliance when outsourcing, from tracking all interactions and accesses across a brand to carefully selecting what exactly brands should outsource, from phone to live chat. 📈 Onepilot’s advice for improving customer subscription rates while gaining valuable product feedback, with Onepilot contributing to a renewal rate of +90%. ⭐ If you enjoyed this episode, please consider subscribing and leaving a comment. At Shipup, our mission is to reveal the successes, challenges and trends in e-commerce 🚀 Shipup Talks is a podcast proudly brought to you by Shipup.