In this episode, Sachin and Todd pull back the curtain on one of the most defining factors in whether a clinic thrives or constantly feels like it’s stuck in Groundhog Day: the relationship between the Practice Owner and the Practice Manager.

If you’ve ever felt frustrated by open loops, disappearing tasks, cancelled meetings, “doorstop” decision-making between consults, or that nagging sense of “Am I going mad? Didn’t we already talk about this?” — this conversation will feel like someone finally turned the lights on.

Together, Sachin and Todd unpack the root causes of misalignment, reveal the systems high-performing clinics use to stay on track, and share the exact practices Scale My Clinic teaches inside Project X to elevate communication, build trust, and create unstoppable momentum between Owner and Manager.

If you’re an ambitious Practice Owner who’s tired of firefighting, overwhelmed by leadership noise, and ready to scale with confidence, this episode is exactly what you need.

In this episode of the Scale My Clinic Podcast, you’ll learn:

1. 00:57 - Symptoms of misalignment in an Owner-Manager relationship
2. 05:11 - The hidden cost of cancelled meetings, doorstop decisions, and ad-hoc leadership conversations
3. 09:57 - The fix: creating a non-negotiable meeting rhythm (and implementing “NFE”)
4. 21:20 - The Lencioni framework and how to build real trust and healthy conflict
5. 33:44 - The one powerful sentence that elevates the owner–manager relationship to its highest potential

Resources

The Holiday Reset Kit

Missed the previous Episode?

Listen to Episode 84 here: The Three December Mistakes That Cost GP Owners the Most

🎯 Book your free Practice Growth Call here: https://smc.expert/Personalised-Practice-Audit-PC

As the calendar flips toward the end of the year, many clinics unknowingly make decisions that create unnecessary chaos, cash stress, and missed opportunities in the months that follow.

In this episode, Dr Todd Cameron and Dr Sachin Patel break down the three most common mistakes clinics make at the end of the year. Mistakes that feel harmless in December but hit hard in February.

From failing to preload the year ahead, to switching off recruitment too early, to missing simple ways to make your people feel genuinely valued, this conversation pulls back the curtain on what high-performing clinics do differently and why preparation, not hustle, is the real advantage.

This episode is practical, grounded, and deeply relevant if you want to start the new year calm, in control, and strategically ahead of the curve.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• 00:00 - Why this time of year sets the tone for everything
• 01:20 - How high-performing clinics plan the year ahead
• 08:45 - Why momentum matters more than rest right now
• 12:45 - What really causes the February cash squeeze
• 17:00 - Where clinics quietly lose patients and revenue
• 30:20 - The leadership habit that protects your clinic long-term

Resources

The Holiday Reset Kit

Missed the previous Episode?

Listen to Episode 83 here: Practice Manager to Powerhouse: The Real Story Behind Scaling Two Clinics (and Surviving A Culture Crash)

🎯 Book your free Practice Growth Call here: https://smc.expert/Personalised-Practice-Audit-PC

What happens when someone walks into Practice Management with zero healthcare experience, no systems, no training, and a team already set in their ways - yet goes on to build one of the most admired clinics in the Scale My Clinic community?

In this episode, Bec Whitehurst shares her journey from “I didn’t even know what Medicare was” to overseeing two thriving practices, managing 26+ doctors, and creating a culture that attracts and keeps phenomenal people.

This conversation is a masterclass for Clinic Owners who feel overwhelmed, burnt out, or uncertain about how to empower their team. Bec lifts the curtain on trust, leadership, hiring, growth, opening a second site, navigating conflict, and what she learned from a complete cultural breakdown that forced her to rebuild from scratch.

If you’re a Clinic Owner or Practice Manager who wants to scale without losing your sanity (or your team) this conversation will change the way you lead.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• 00:58 - Why transferable skills matter
• 05:54 - How to survive the first months as a PM with no systems, no handover, & no roadmap
• 10:34 - Winning trust fast and the relationship strategies that make or break a practice
• 16:22 - Growing & expanding a clinic, and how culture and systems drive sustainable scale
• 26:56 - How misalignment, unclear roles, and lack of communication quietly destroy a practice long before problems become visible
• 41:59 - Practical frameworks that reduce overwhelm, prevent bottlenecks, and give owners more time back
• 51:21 - How to create empowered managers, what leadership really requires, and how to stop bottlenecking growth

ABOUT BEC WHITEHURST

Rebecca Whitehurst is a Business Manager at Grove Medical, overseeing two clinics in Perth. She love turning chaos into structure, helping people thrive, and learning from every mistake, all while living her best millennial life as a coffee-fuelled, dog-obsessed people person.

• Website: https://grove-medical.com.au/

Missed the previous Episode?

Listen to Episode 82 here: The Walker Street Way: How BM Jessica Led a Culture Shift, a Clinic Move, and a Doctor Uplift; All at Once

🎯 Book your free Practice Growth Call here: https://smc.expert/Personalised-Practice-Audit-PC