Service Managers and Fixed Ops leaders: Are you losing control? If you're struggling with inconsistent productivity, low technician morale, and a shop where management has lost authority, you know the stakes are high. Your culture is toxic, and it's killing your business.

In this episode of SDR #334, Chris Collins and Christian deliver the essential 6-STEP BLUEPRINT for service managers ready to stop the chaos, regain authority, and rebuild a high-performance team. This process is tough, but it's the ultimate cheat code for leadership success.

This episode provides the actionable strategy to fix your shop's toughest problems, including:

✅ The counter-intuitive first step: Connect before you correct. Don't try to muscle your authority back.

✅ How hiring new blood immediately signals the end of the "old regime."

✅ Transforming chaos into "Law & Order" to boost tech productivity

✅ The surprising truth: Your "grumpy" techs crave approval and acceptance more than anyone.

✅ Using Gamification and the Daily Scoreboard for instant efficiency gains and accountability.

✅ Broadening your technicians' perspective by teaching them how a financial statement works.

If you are a leader dealing with a tough shop culture right now, watch this episode. Learning to fix this problem one time will be the single most valuable lesson of your management career.

#ToxicShopCulture #ServiceManager #TechnicianMorale #FixedOps #ServiceAdvisor #DealershipLife #AutoRepairShop #ShopProductivity #ChrisCollins #ServiceDriveRevolution #AutomotiveLeadership #TechRetention #DealershipTraining #shopculture

🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u

🛑 Book a free 15-minute. discovery call for coaching that grows your profits: http://bit.ly/CCIschedule

🛑 Best-selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/

🛑 Got a question? Call us at 1-833-3-ASK-SDR

🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com

What's really changed in the car dealership service drive—and what hasn't?

In this special roundtable edition of SDR #332, Chris Collins and the team break down decades of experience in Fixed Ops leadership, revealing the timeless lessons every service manager and advisor needs to know. From culture to communication, this episode uncovers why the fundamentals of great leadership haven't changed—even as technology, customer expectations, and CSI metrics evolve.

In this episode, you'll learn:

✅What's new (and what's not) in today's car dealership service drive

✅Why accountability and clarity still drive the best performance

✅How top-performing service departments build culture and consistency

✅Leadership takeaways from Top Dog 2025 and years of real dealership coaching

✅The #1 mindset that separates average service managers from great ones

Whether you've been in Fixed Ops for 20 years or you're just stepping into a management role, this roundtable gives you a clear roadmap for leading your team, improving culture, and mastering the service drive.

💬 What's changed most in your dealership over the years? Drop a comment below — we want to hear your take!

#serviceadvisortraining #fixedops #servicemanager #sdr #servicedriverevolution #chrisbulldogcollins On-Demand Training for Huge Results - https://shorturl.at/j7J8u

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleaderbook.com

Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq