Welcome to the Shine on CX Show, where bold thinking meets powerful customer and employee experiences. In this episode, Claire Boscq is joined by bestselling author and international keynote speaker Douglas Kruger, who believes that excellence isn’t just a competitive edge—it’s a moral obligation.

Douglas shares insights from his upcoming book Beating Down Your Door, arguing that a “good enough” mindset isn’t just lazy—it’s a disservice to your customers, your team, and the future of your business. His passion for becoming the best shines through in a powerful conversation that will challenge you to raise your game.

In this episode, you’ll discover:

• Why striving for excellence is more than a business goal, it’s a responsibility

• What makes ‘good enough’ a mindset that holds back customer eXperience

• The direct connection between world-class CX and leadership mindset

• The upcoming Speaker Factor which will start in Jersey on 1st July.

Tune in if you’re ready to stop settling and start standing out, this episode will inspire you to lead with purpose and power.

#ShineOnCX #CustomerExperience #KeynoteSpeaker #DouglasKruger #beatingdownyourdoor #customerloyalty

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🌐 Website:⁠ https://www.douglaskruger.com/

🔗 LinkedIn:⁠ https://www.linkedin.com/in/douglaskrugerspeaker/

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