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Super Tech University Podcast

Super Tech University Podcast

Auteur(s): Super Tech University
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Eric and Larry of Super Tech University, supertechu.com, have years of blue collar service business ownership. They know, all too well, that running a blue collar business is not for the faint of heart. For that reason, the Blue Collar Nation Podcast is dedicated to making the lives of blue collar service businesses better. With humor and unfailing optimism, Larry, Eric, and their guests, share ideas to help blue collar owners run their businesses more effectively.Copyright 2023 All Rights Reserved - Super Tech University Gestion et leadership Économie
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  • Episode 15 - How Eric & Larry Discovered The Need For ’Soft Skills’ In Their Restoration Business
    Nov 19 2023
    Eric and Larry of Super Tech University, supertechu.com, have years of blue collar service business ownership. They know, all too well, that running a blue collar business is not for the faint of heart. In this episode Eric and Larry explain to Jim Klauck how they discovered the need for Soft Skills in their restoration company. Click here to learn more about how you and your team can start winning - https://morningtechmeeting.com/super-tech-university-subscription-packages/   Who We Are Super Tech University is a proven video training program developed by former restoration company owners, Eric and Larry. Quickly growing tired of putting out fires all day, they set out to change the system and built “Morning Tech Meeting” to connect with the technicians and share tools and tips to help them learn the “soft skills” they needed to be successful in the field.  TITLE SPONSOR: MORNING TECH MEETING This episode it brought to you by www.morningtechmeeting.com.  Don't lose money in the field because your service techs are not great at sales, customer service, and communicating with clients.  Morning Tech Meeting has video lessons that can be sent directly to your tech's phones for training. Check out The Blue Collar Nation Podcast!  Eric and Larry interview industry experts to help you, the home service professional WIN!  Go To - Blue Collar Nation Podcast Facebook page. Podcast Episode Transcript: Eric and Larry the Super tech guys you know who they are they're the ones that can help your service business with soft skills these guys are great the good friends of mine they're on the program hey guys how are you Jim it's great to see you hey we've had you on the program before and we've talked about in the past who you guys are where you came from but what a lot of people want to know when they're working with someone because you guys work with home service professionals to help them especially on soft skills they want to know your why they want to know where you come from what is that well our sorry you got it OK our Y came out of pain our own pain so wouldn't Larry and I started a service business we had no training no leadership training no management training so we just kind of ran the team how we had been run as young people which was shut up and do the work and I'll pay you on Friday and you know just paycheck so show up and make it happen yeah right so you know we didn't understand the time but we had a building full of millennials who don't respond to that whatsoever and we had this kind of rotating door of people just coming and quitting and coming and quitting and at the beginning we're blaming them yeah we're all of these guys it's a problem here why is everybody miserable here yeah and then we started looking inward going wait a minute we're the common denominator here so we went and saw it and got some different types of training and started really investing in our team and really investing in their soft skills yeah Eric got trained box with Maxwell certified and he came back and he was treat you know training these guys some of the skills they learned the Maxwell course it wasn't working and he went home one weekend with his family took a vacation and he came back he said I have an idea and he changed the Maxwell skills that he had there and he and I twisted it to blue collar towards these technicians so it would connect with them and they started training them in ways that helped them personal development in home behavior ways that we're connecting with them he became known as the tech whisperer because he connected so well with these technicians and their performance changed which changed our business and I might be jumping ahead where eric's going to go step by step but the guys responded so well to investing in who they were and as people and that was what the big game changer was is that what you agree with Eric yeah I mean what it really started with Jim was we were having problems we were having callbacks we were having people quitting we were having all this right and Larry and I used to I tell this story all the time when I speak in public about the bike ride the infant everybody always talks all the bike ride so Larry and I every Tuesday and Thursday are like management meeting for the two of us is we would go for a bike ride right it's less stressful it's more fun and you would just you know on a road bike you're just talking so we're out there and one day we're climbing through these you know kind of hills where all the fancy houses were and Larry’s pointing out we used to work at that house we haven't been there in years we used to work at that $5 million house what happened to those people we used to work with this $2 million house where did that person go and you know by the end of the ride I'm like my stomachs and knots and I'm freaking out and I'm going what did happen to those people because Larry and I when we were actually on the truck had had those clients ...
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    5 min
  • Episode 14 - Eric & Larry And Their History Together As A Team
    Oct 24 2023
    Eric and Larry of Super Tech University, supertechu.com, have years of blue collar service business ownership. They know, all too well, that running a blue collar business is not for the faint of heart. For that reason, the Blue Collar Nation Podcast is dedicated to making the lives of blue collar service businesses better. With humor and unfailing optimism, Larry, Eric, and their guests, share ideas to help blue collar owners run their businesses more effectively. Click here to learn more about how you and your team can start winning - https://morningtechmeeting.com/super-tech-university-subscription-packages/   Who We Are Super Tech University is a proven video training program developed by former restoration company owners, Eric and Larry. Quickly growing tired of putting out fires all day, they set out to change the system and built “Morning Tech Meeting” to connect with the technicians and share tools and tips to help them learn the “soft skills” they needed to be successful in the field.  TITLE SPONSOR: MORNING TECH MEETING This episode it brought to you by www.morningtechmeeting.com.  Don't lose money in the field because your service techs are not great at sales, customer service, and communicating with clients.  Morning Tech Meeting has video lessons that can be sent directly to your tech's phones for training. Check out The Blue Collar Nation Podcast!  Eric and Larry interview industry experts to help you, the home service professional WIN!  Go To - Blue Collar Nation Podcast Facebook page. Podcast Episode Transcript: I've got my good friends from super tech with me Eric and Larry hey guys how you doing it's you hey I'm doing well it's good to see you here thank you so much for uh coming on I love what you guys do and I want you to tell me and everyone viewing out there who you guys are how you met because you got quite a story you've been together a long time I kind of joked that you guys are like The Odd Couple you you've been together now we are The Odd Couple no he's the odd guy I'm the normal guy uh yeah that could be but you are the guy that walks around with the hats and the orange here I'm Felix and he's Oscar there there's there is no question I wouldn't disagree with that but I really love your story because you guys have been roommates and I say roommates for decades because when you were a young kids you were pretty much living together and when you travel you live together and you guys travel a lot so tell everybody all about yourselves your history well Larry and I met in college Keene State College New Hampshire couple of muscle pets we added double major partying and lifting weights that that was the we both graduated with a double major and in those two fields and we're very successful we're on the honor roll every semester were you really yeah on our show on that honor roll we won't get into your GPA so you guys had fun you met each other and you're still together yeah look we I mean we're Larry and I are going to go to Harvard grad school no but I mean we got through we're OK you're right we were we were average or a little better than average and we had a good time but you know where I met Larry was I I was a year ahead of Larry in college and we met through a mutual friend in the gym you know because a lot of us would all walk over from campus to this gym off campus and the three of us started working out together but the guy that introduced us was kind of flaky so he wouldn't show up half the time but Larry and I showed up all the time never missed right we kind of looked at each other we're like alright let's ditch the other friend cause he's not gonna show up but you and I are committed to to doing this right and that there's an origin story to our business in this so Larry and I are in the gym every day pounding it out trying to get bigger and better and all this stuff and we used to be so dedicated Jim that where we lived was like this little vortex of snow we would get massive snowstorms and Larry and I2 in the afternoon or whatever time we used to go over even in like blizzards where they're shutting the whole place down we would like trudge through the snow to get to the gym because we had to get to the gym and I mean even there's a field right in front of the gym and we'd like it would be like snowdrifts up to our shoulders and we're like pounding through and then we get to the door to the gym and the stupid place would be closed right and you'd be so mad we're like why are they closed yesterday because you're close we can't open the door any sane person would be close right and you know after college Larry and I want our separate ways and had different careers and I was starting a near death business air duct cleaning business at the time and I was just at the point where I needed a business partner like I need somebody who's a marketer kind of an OPS guy and I I went to my dad who is very was very good judge of character and I said hey I'm ...
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    6 min
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