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Syncing with ServiceNow

Syncing with ServiceNow

Auteur(s): XenTegra
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À propos de cet audio

Welcome to Syncing with ServiceNow, the podcast where we explore how ServiceNow’s powerful platform is transforming businesses and IT operations worldwide. Hosted by XenTegra, a trusted ServiceNow partner, we dive into the tools, innovations, and strategies that help organizations streamline workflows, boost productivity, and deliver exceptional customer experiences.

Each episode brings you expert insights, real-world success stories, and actionable tips to unlock the full potential of ServiceNow—from IT service management and operations to HR, customer service, and beyond. Whether you’re a ServiceNow pro, a decision-maker, or just getting started on your journey, this is your go-to resource for staying ahead in the world of digital transformation.

Tune in, stay informed, and let’s sync up to revolutionize your business with ServiceNow.

© 2025 Syncing with ServiceNow
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  • ServiceNow Named a Leader in Business Orchestration Automation Technologies
    Nov 5 2025

    In this episode of Syncing with ServiceNow, host Fred Reynolds and Kristin McDonald dive into Gartner’s latest recognition of ServiceNow as a Leader in Business Orchestration Automation Technologies (BOAT). They explore how ServiceNow’s orchestration engine, data unification, and AI capabilities have evolved from early workflow automation to today’s powerful, interconnected platform.

    Fred and Kristin discuss the growing role of AI agents, the impact of workflow data fabric and zero-copy connectors, and how organizations can leverage ServiceNow’s platform to break down silos, streamline business processes, and achieve meaningful outcomes.

    Tune in to hear how ServiceNow continues to shape the future of business automation and what lies ahead for organizations embracing AI and orchestration-driven transformation.

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    15 min
  • AI That Actually Works: Turning ServiceNow From “Implemented” to “Impactful”
    Sep 2 2025

    Host Andy Whiteside is joined by Fred Reynolds and Kristen McDonald to unpack how to get real outcomes from ServiceNow, not just another go-live. The crew recaps Gartner’s recognition across six tech workflow segments, then dives into where AI delivers value today and what foundations you need in place first.

    In this episode:

    • Why many ServiceNow orgs stall: it’s not the code, it’s the implementation
    • The fix: start with strategic goals, then a focused micro assessment
    • AI in IT Operations: cut noise, correlate faster, resolve quicker
    • ITSM with agents: when to use automation vs true AI
    • Help desk uplift: one agent operating like many through assistive AI
    • Software Asset Management: audit readiness, license savings, Now Assist
    • SPM for AI delivery: track ideas to outcomes inside the same platform
    • Security use cases: AI-powered vulnerability exposure and proactive defense
    • CSDM v5 and why strong CMDB hygiene still matters

    Takeaway: ServiceNow is a platform, not a point tool. Nail the basics, then layer AI to move from reactive support to proactive, measurable value.

    Want a reality check on where you stand? Ask us about a free ServiceNow or CMDB micro assessment.

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    28 min
  • Voice AI and the Future of Customer Engagement with 3CLogic
    Jul 2 2025

    In this milestone 50th episode of Syncing with ServiceNow, host Andy Whiteside and co-host Fred Reynolds are joined by Guillaume Seynhaeve (G) from 3CLogic to explore how Voice AI is transforming customer service and the contact center experience. They discuss 3CLogic’s Voice AI Hub, its deep integration with ServiceNow, and how enterprises can streamline operations, improve service quality, and balance automation with human support.

    Why Listen:

    • Discover how Voice AI can automate up to 40% of repetitive service desk calls
    • Learn how AI-driven voice agents improve speed, accuracy, and customer satisfaction
    • Understand how ServiceNow and 3CLogic combine to enhance agent efficiency and lower operational costs
    • Hear real-world use cases of intelligent escalation, post-call automation, and sentiment detection
    • Get insights into the future of multimodal, single-channel engagement strategies

    Whether you're managing a service desk or shaping your organization's AI strategy, this episode offers a compelling look at how voice is making a powerful comeback—with AI at the helm.

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    49 min
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