In this episode, business coach Marcia Erickson explores how the balance between people and processes determines a company’s success. Drawing on two decades of experience in healthcare administration and strategic planning, Marcia explains how systems and soft skills work hand-in-hand to build thriving, scalable businesses. She discusses the importance of leadership development, team alignment, and the value of creating processes that empower teams to run the business. Marcia also shares the most common financial and operational mistakes she sees business owners make, and the lessons she’s learned from her toughest mentors along the way.

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About Marcia Erickson:
Marcia Erickson is a business coach and former healthcare executive who helps entrepreneurs and leaders build strong, system-driven organizations that value both people and process. After 20 years in healthcare administration leading strategic planning and operations, she transitioned into coaching to bring structure, accountability, and heart to business leadership. Known for her practical approach and passion for developing soft skills, Marcia empowers business owners to create teams and systems that drive lasting success.

Learn more: https://www.linkedin.com/in/marcia-erickson

About ActionCOACH
ActionCOACH is a global business coaching firm founded in 1993 by Brad Sugars. It offers coaching services to all types of businesses, providing guidance and support in various aspects of business management, including marketing, sales, finance, team building, and systems development. ActionCOACH operates through a network of trained business coaches who work directly with clients to help them achieve their business goals and overcome challenges. The company's vision is to "create world abundance through business re-education," aiming to empower entrepreneurs and business owners to build profitable enterprises that work without them.

Learn more about ActionCOACH: https://www.actioncoach.com/
Become A Coach: https://www.actioncoach.com/