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Tate Talks - The MSP Podcast

Tate Talks - The MSP Podcast

Auteur(s): Chris Tate - MSP Strategist JumpCloud
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À propos de cet audio

 Tate Talks is sponsored by JumpCloud for MSPs Join your host, Chris Tate, Principal Strategist MSP at JumpCloud, as he speaks to various characters from the MSP world. Never technical, rarely on-topic, this is a time to see what makes the people that make the community we love.Chris Tate - MSP Strategist, JumpCloud Gestion et leadership Économie
Épisodes
  • S11E1: Tate Talks - With Richard Tubb

    S11E1: Tate Talks - With Richard Tubb
    Nov 18 2025
    Chris Tate welcomes MSP community pillar Richard Tubb for a candid conversation about his journey, the shocking announcement of his step-back from the industry, and the critical shifts MSPs must make to thrive in the age of AI.Richard shares his personal, life-long struggle with depression and the importance of open discussion around mental health within the male-dominated IT and MSP space.He recalls a pivotal moment speaking at a CompTIA (now GTIA) event where he openly discussed his challenges, noting a significant shift in the industry's willingness to engage with the topic since then.He highlights that the challenges faced by MSP owners are often the same, but the willingness to discuss them openly is finally improving.Richard details his evolution from working in corporate IT (Ernst & Young, NHS, GE Capital) where he learned about standardization, systems, and processes, to becoming a "one-man band" MSP.A major turning point was reading Michael E. Gerber's The E-Myth Revisited, which inspired him to build a business that didn't solely rely on him.The creation of the Tubbblog started as a way to share his MSP journey, offering "secret sauce" information which was groundbreaking at the time. After a life event (the passing of his father), he sold his MSP and focused on the blog, which grew into a media and advisory business.He also mentions his books, including The IT Business Owner's Survival Guide and his most recent, Business Networking for Geeks.Richard discusses the huge community response to his decision to step away from the active center of the MSP industry.This was not a snap decision but a pivot following life reflection, spurred partly by recognizing the immense pressure on business owners who manage teams and the acceleration of change due to AI.His decision allows him to focus on "fun stuff," advisory work with a select few, and continuing to write books. He aims to get to 20 books, like his hero, Carl Palachuk.Crucially, he has joined the board of 404 Stress Not Found, a non-profit mental health organization, to help support the community in this vital area.Richard delivers his final, strong words of advice on the future of the MSP:He stresses that the "fixing stuff" days are rapidly disappearing due to AI and self-repairing technology. The runway for MSPs who resist change has run out.The future role of the MSP will be closer to a business consultant or an advisor, focusing on connecting different systems (middleware concept) and helping clients understand how technology can help their businesses grow.This shift requires a different, more human-centric skill set: listening, taking a big picture view, and communicating clearly—skills that the most successful MSPs have been honing for years.A thought-provoking point is raised about the unsung contribution of content creators:AI models like ChatGPT absorb years of publicly available content (Richard's blogs, podcasts, books, etc.) to serve up answers without attributing the source.Richard asks, "Where is the motivation for people to continue giving their knowledge away and not being rewarded for it, if it's just the AI companies that serve it up?"Book: The E-Myth Revisited by Michael E. GerberBook: The IT Business Owner's Survival Guide by Richard TubbBook: Business Networking for Geeks by Richard TubbNon-Profit: 404 Stress Not Found (Supporting IT professionals' mental health)Richard's Blog: richardtubb.co.uk (His personal blog)Richard's Archive: tubblog.co.uk (The original Tubb Blog content archive, remaining online indefinitely)Connect with Richard on LinkedIn ⁠⁠⁠here⁠ Music - https://www.purple-planet.com
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    53 min
  • The Tate Talks Guest List Shanty

    The Tate Talks Guest List Shanty
    Oct 3 2025

    As we wrap up season 10, here is a quick song showcasing all the fantastic guests we have spoken to so far on Tate Talks.


    See you soon for season 11!!
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    3 min
  • S10E6: Tate Talks - With Antoine Jebara, JumpCloud

    S10E6: Tate Talks - With Antoine Jebara, JumpCloud
    Sep 17 2025

    In this episode, we sit down with Antoine Jebara, Co-Founder and GM of MSP Business at JumpCloud, to talk about the evolution of IT and the modern challenges facing Managed Service Providers (MSPs) today. We dive into Antoine's journey from co-founding MYKIi to joining JumpCloud, and how the company's Open Directory Platform is changing the game for IT professionals.

    Antoine shares his thoughts on:

    • The Evolving Threat Landscape: From the historical problem of password management to the increasing sophistication of phishing attacks and malware, we discuss how the stakes for security have gotten much higher, but also how the tooling and general awareness have improved significantly.

    • The Rise of Shadow IT: Learn how companies often use far more SaaS applications than they realize, and how this "shadow IT" creates security risks, with many passwords for these services already compromised on the dark web.

    • Adapting to a New Tech-Savvy Workforce: Antoine explains how customers are becoming more opinionated about the tech they want to use, from Macs and Google Workspace to new AI tools like ChatGPT. He offers advice on how MSPs can adapt their offerings to become the "trusted advisor" their clients need.

    Connect with Antoine on LinkedIn ⁠⁠here

    Check out JumpCloud

    Music - https://www.purple-planet.com
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    36 min
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