Barbara Lewis, PhD, MBA, interviewed Christina Kochan, RN and clinical informaticist at CTG, a healthcare IT consulting firm that has served over 1,000 major healthcare organizations, including children's hospitals, health systems, and academic medical centers. Listen to the discussion on how CTG uses the patient voice to improve technology.

Barbara Lewis, PhD, MBA, interviewed Colin Banas, MD, Chief Medical Officer at DrFirst about Timely, which is an end-to-end engagement platform that supports prescribers in their EHR workflow and engages patients with ongoing, personalized medication support from their healthcare provider. DrFirst, which supports care for more than 100 million patients annually via the nation's largest medication management network, has integrated patient feedback in the evolution of Timely, which connects providers, pharmacies, and patients at critical moments throughout the medication journey—from prescribing to adherence.

Barbara Lewis, PhD, MBA, interviewed Dan McDonald, CEO and co-founder of 86Borders about how they use interactions with health plan members to improve their platform, ConnectAllCare. Rich conversations are the basis for improvements. To enhance those conversations, 86Borders hires local residents to engage plan members and identify pain points that signal areas for improvement. Dan co-established 86Borders to cultivate meaningful and trusted relationships with health plan members most in need of outreach. By focusing on breaking down barriers to care, vulnerable members can fully enhance their health plan experience.