Épisodes

  • From Fintech to EdTech

    From Fintech to EdTech
    Dec 11 2025
    This episode of TechXY Turbo explores how technology platforms are tackling one of higher education's most expensive challenges: student retention. David Gonzalez, Co-Founder and CEO of Arbol, brings a unique perspective from his background scaling fintech solutions at HSBC and M&T Bank to now building EdTech platforms that transform how colleges support students financially.

    Arbol's mission is deceptively simple yet powerfully complex: turn fragmented student financial systems into unified, actionable experiences that prevent dropouts before they happen. David shares insights on why traditional financial literacy programs fall short, how AI and data integration create early warning systems for at-risk students, and what he learned from reducing HSBC's customer service costs.

    Listeners will discover how the intersection of fintech innovation and higher education challenges is creating a new category of technology—one where the ROI isn't just measured in cost savings, but in lives changed and degrees completed.

    #AI #edtech #accessibility #education #fintech
    Voir plus Voir moins
    24 min
  • Balancing AI and the Human Side of Contact Centers

    Balancing AI and the Human Side of Contact Centers
    Dec 4 2025
    This episode of TechXY Turbo explores how artificial intelligence is revolutionizing contact centers, but not in the way most people think. Melissa Copeland, named "America's Top Contact Center Expert" by Forbes, joins the show to discuss how AI and technology are transforming customer service operations while keeping the essential human element at the center.

    While recent news focuses on the reductions in jobs, especially front line customer service roles, Melissa reveals how properly implemented AI amplifies human capabilities and creates exponential ROI. From her work helping organizations navigate platform transitions to implementing AI assistants that make contact center functions and roles more effective, Melissa shares insights on why so many technology implementations fail and what it takes to deliver the 10x returns her client experience.

    Listeners will gain a rare insider perspective on how contact centers are evolving from necessary cost centers to strategic business assets, and why the future of customer service isn't about choosing between humans and AI, but about getting them to work together.
    Voir plus Voir moins
    44 min
  • From Rust Belt to Tech Belt: How Digital Infrastructure Built Buffalo's Startup Ecosystem

    From Rust Belt to Tech Belt: How Digital Infrastructure Built Buffalo's Startup Ecosystem
    Nov 24 2025
    This episode of TechXY Turbo spotlights one of Buffalo’s quiet powerhouses: Jack McGowan. For more than 30 years, Jack has been the connective tissue between investors, entrepreneurs, and the technologies shaping the region’s economic future. As Executive Director of the WNY Venture Association and leader of the Buffalo Angels, he has helped hundreds of founders translate innovation into opportunity.

    In this conversation, we explore how Western New York’s tech ecosystem evolved from manufacturing roots to a thriving hub for AI, biotech, and advanced software startups — and what Jack has learned about building trust, community, and momentum along the way. Listeners will gain a rare look into the foundations of regional innovation and how angel investing has become the lifeblood for early-stage tech growth.
    Voir plus Voir moins
    30 min
  • Rewiring Leadership in the AI Age

    Rewiring Leadership in the AI Age
    Nov 13 2025
    Ion Valis, a strategic advisor focused on AI, leadership, neuroscience, and more, joins TechXY Turbo to explore how artificial intelligence is reshaping the way we think, work, and lead. As President of Prometheus Strategic Advisors and co-host of the Boiling the Ocean podcast, Ion helps executives rewire their mental operating systems for the AI age. In this episode, he unpacks his concept of Neuro-Optimization, explains why thinking has become "cheap" in the Taste Economy, and shares practical strategies for leaders who want to augment—not be replaced by—artificial intelligence. Ion also reveals how dopamine-driven platforms hijack our creativity, why walking meetings unlock innovation, and what he discovered when we asked both him and his own custom AI about his greatest accomplishments.
    Voir plus Voir moins
    46 min
  • Inclusive Innovation & Tech Leadership with Juweria Dahir

    Inclusive Innovation & Tech Leadership with Juweria Dahir
    Jun 10 2025
    Juweria Dahir, innovation leader and community champion, joins Frank to talk about the evolving relationship between technology, entrepreneurship, and inclusive growth. From her work at BNMC to co-founding SheConnects, Juweria sheds light on what it takes to support underrepresented founders, build equity through innovation, and stay grounded in purpose while navigating a tech-driven world.
    Voir plus Voir moins
    26 min
  • Low Code, No Code and AI Code with Sean McEvoy

    Low Code, No Code and AI Code with Sean McEvoy
    Jun 5 2025
    This episode of TechXY Turbo features an interview with Sean McEvoy, a Dynamics 365 and Power Platform expert with a passion for low-code/no-code solutions and artificial intelligence. The conversation also touch on how Sean's uses and introduces experiences to his toddler son.
    Voir plus Voir moins
    20 min
  • Brand Power, Bold Moves & the Role of Tech in Marketing with Stephanie Armstrong

    Brand Power, Bold Moves & the Role of Tech in Marketing with Stephanie Armstrong
    May 20 2025
    Stephanie Armstrong joins Frank on TechXY Turbo for a conversation about branding in a tech-driven world. As Co-Founder of Moxie Creative Studios, Stephanie talks about using technology to build transformative brand experiences, her approach to storytelling and innovation, and how she’s championing equity in business. From AI to beauty in design to her thoughts on robots, this episode covers the bold, the brilliant, and the brand-forward.
    Voir plus Voir moins
    39 min
  • AI, Cybersecurity, and the Future of Digital Privacy with Jessica Copeland

    AI, Cybersecurity, and the Future of Digital Privacy with Jessica Copeland
    May 8 2025
    Jessica Copeland joins TechXY Turbo to dive deep into the intersections of artificial intelligence, cybersecurity, and the legal industry. Host Frank Gullo explores Jessica's insights on how AI is reshaping data protection and compliance, what legal professionals should know about the future of tech, and how businesses can prepare for what's ahead. Listeners will gain valuable perspectives on tech innovation, privacy, and legal adaptation in the AI age.
    Voir plus Voir moins
    26 min