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Independent adjusting—explained by the people shaping it. Chantal and co-host Heather sit down with Chris Stanley (IA Path) and Calvin Newman (MOCAT) to discuss the realities of an IA career: the challenges, opportunities, and how to thrive long-term.

💡 Topics covered:

• Independent adjusters as entrepreneurs
• The gap in training and follow-up support for new adjusters
• Tech + AI: speeding work, not replacing empathy
• Making claims attractive to Gen Z talent
• Reframing claims as the heart of insurance
• Quick hits: a wild inspection story + Chris’s “four life currencies”

📧 Guest contacts:
Chris Stanley – chris@iapath.com
Calvin Newman – calvin@mocat.com

👍 If you found this helpful, like, subscribe, and share with a teammate who’s building their IA career.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

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Not every denied claim is bad faith. Not every mistake is a lawsuit waiting to happen. So why does it sometimes feel like “bad faith” is lurking around every corner?

In this episode, Chantal and Heather Blevins (The Insurance Rebel) tackle the myths and realities of bad faith in insurance claims. They break down what bad faith really means, why the definition changes depending on the state, and how adjusters can protect themselves with strong documentation, timely communication, and clear reasoning.

You’ll hear stories from the field, the dangers of relying too much on AI or “black box” tools, and why emotions—both yours and the claimant’s—can turn a routine claim into a reputational nightmare. Most importantly, we’ll talk about what’s just hot air…and what really puts you at risk.

🎧 Tune in to cut through the noise, learn the real red flags, and walk away with practical strategies to keep your claims in good faith.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

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✏️ School’s back in session—and so is claims compliance. In this episode, Chantal and Heather Blevins break down the Unfair Claims Settlement Practices Act and what it really means for adjusters in today’s high-pressure environment. From documentation do’s and don’ts to why clear, proactive communication can keep you out of hot water, this conversation is all about building good faith habits.

🎧 Tune in to hear practical strategies for avoiding costly mistakes, improving policyholder interactions, and handling claims with litigation in mind. Whether you’re a seasoned adjuster or new to the field, this episode gives you the tools to pass the “good faith” test every time.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.