Only 19% of executives believe they have the right culture in place, even though 94% agree it’s critical to business success (Deloitte, 2024).

Culture isn’t built through policy. It’s built through people, through shared purpose, trust, and community.

In this episode of The Bliss Business Podcast, we sit down with Paul Flick, Founder and CEO of Premium Service Brands, to explore what it really takes to build connection and belonging across a growing franchise network.

🎙️ Hosted by Stephen Sakach and Mike Liwski

🎧 Produced by Tullio Siragusa

🧭 In this episode, we explore:

• How systems and culture drive belonging across multi-location brands

• The role of emotional intelligence in sustainable leadership

• Why purpose is the foundation of connection

• How trust and love translate into measurable business performance

🎧 Tune in to discover how connection can be your company’s greatest competitive advantage.

Empathy gets talked about a lot in leadership, but too often it stays at the level of slogans.

Many employees still experience leaders who are distant, reactive, or purely numbers driven, even as research shows that empathetic leadership drives higher engagement, innovation, and loyalty.

In this episode of The Bliss Business Podcast, we sit down with Teresa Johnson, CEO of Color Me Mine, to explore what empathy in leadership looks like in the real world of franchise studios, frontline staff, and community based businesses.

Teresa shares powerful insights on:

• How to practice empathy without lowering standards or avoiding hard conversations

• The systems and rituals that help empathy show up across an entire franchise network

• Why purpose matters when you are leading creatives, entrepreneurs, and local communities

• What it means to bring love into business in practical, everyday ways

🎙️ Hosted by Stephen Sakach and Mike Liwski

🎧 Produced by Tullio Siragusa

Empathy is not a soft extra. It is a core leadership practice that changes how people feel, perform, and stay.

#TheBlissBusinessPodcast #Leadership #EmpathyInBusiness #Culture

We have access to fast transactions and endless options, but people are craving something deeper from the brands they choose.

Recent workplace surveys show that most employees and customers want to feel part of a real community, not just another number in a system.

In this episode of The Bliss Business Podcast, we sit down with Heather Neary, President and CEO of Taco John’s, to explore what it really means to build community and connection in business.

Heather shares powerful insights on:

• How to turn everyday customer interactions into moments of genuine connection

• The systems and rituals that help restaurant teams feel like a true community

• Balancing growth, performance, and people in a fast paced industry

• Practical ways leaders can show care, empathy, and love in day to day decisions

🎙️ Hosted by Stephen Sakach and Mike Liwski

🎧 Produced by Tullio Siragusa

Business is not just about what you serve. It is about how people feel when they are with you.