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Let’s be real… running a business can feel like an endless game of whack-a-mole. You're juggling emails, putting out fires, chasing invoices, and somewhere in the chaos, you know you’re supposed to be “strategically planning”… but what does that actually look like when you’re just trying to make payroll?

In this episode of The Business Fix, Chrissy and Josh dive into the often-overcomplicated world of strategic planning and how it can bring real structure to your business. Whether you’re leading a small team or scaling a growing company, you’ll learn how defining a clear mission and vision is the foundation for effective goal setting, smarter business strategy, and more confident leadership development. Chrissy shares how authentic personal growth fuels not just your decision-making but your impact, and how aligning your personal values with your business's purpose creates a powerful ripple effect on company culture.

You’ll discover how building clarity around your “why” leads to stronger team alignment, how to prevent culture drift through better team communication, and how to create systems that support both everyday execution and long-term success. Josh unpacks the SMART goal framework and explains how specificity, accountability, and relevance help turn big dreams into tangible, trackable business goals. They also break down the difference between a business plan and a strategic plan (one gets you funded, the other keeps you growing), and explore tools like Asana that help streamline small business operations.

So whether you're planning your next 90-day sprint or casting a bold business vision for the next five years, this episode will help you trade in chaos for clarity. If you're serious about real, sustainable business growth, it's time to stop winging it—and start building a business that works on purpose.

ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com

If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us a text

Most of us try to dodge tough conversations at work, but avoiding them only creates bigger problems.

In this episode of The Business Fix, Chrissy and Josh unpack what it takes to confidently navigate the sweaty, uncomfortable moments that most business owners and managers try to avoid. Whether you’re managing performance issues, dealing with employee feedback, or preparing to set clear expectations, you’ll walk away with actionable leadership skills you can implement immediately.

From layoffs and late arrivals to navigating client breakups, the duo dives deep into the art of direct communication while preserving empathy at work.

Chrissy shares one of her favorite leadership development tools: the DEARMAN GIVE FAST framework — a proven HR best practice grounded in emotional intelligence and behavior-based feedback. You’ll learn how to stay focused, communicate clearly, and address performance concerns in a way that supports organizational health and employee retention.

Josh brings humor and practical perspective to the mix, highlighting why “winging it” is not a leadership strategy. You’ll hear how to build a communication strategy that enhances workplace communication and team leadership, all while reinforcing a healthy business culture.

If you've ever stumbled through a difficult conversation or avoided one until it became a crisis, this episode will help you turn those moments into milestones for growth... for you, your team, and your company.

ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com

If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us a text

Is your team accidentally sabotaging your customer experience?

In this brutally honest episode of The Business Fix, Chrissy and Josh unpack why most businesses get the customer experience (CX) so wrong and what to do about it. Whether you're struggling with client retention, poor reviews, or disjointed customer handoffs, this conversation gives you a clear roadmap to service excellence.

Chrissy shares how her company uses three questions to empower employees to act in real-time, while Josh explores how operational consistency and smart automation tools can enhance (not hinder) the customer journey. You’ll also learn how values-based leadership and team communication set the tone for your frontline service, and why hiring for curiosity matters more than technical skill.

This episode is packed with actionable small business tips, from interview questions that reveal a service mindset to process improvement strategies that ensure smoother customer handoffs.

Plus, they highlight how aligning your core values with your hiring practices, training, and leadership mindset creates unforgettable customer moments and loyal clients.

If you want empowered employees, happier customers, and a stronger brand reputation, you can’t afford to miss this one.

ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!