The Business of Being Nice
Échec de l'ajout au panier.
Veuillez réessayer plus tard
Échec de l'ajout à la liste d'envies.
Veuillez réessayer plus tard
Échec de la suppression de la liste d’envies.
Veuillez réessayer plus tard
Échec du suivi du balado
Ne plus suivre le balado a échoué
The Business of Being Nice
-
Narrateur(s):
-
Auteur(s):
À propos de cet audio
Being nice used to be natural. Now it’s a KPI.
In this episode of Operations Unfiltered, I break down how retailers are turning kindness into a business strategy this holiday season—from scripted smiles to Target’s “10-4 Rule.” With staffing shortages, inflation stress, and declining foot traffic, brands are operationalizing friendliness to drive engagement, loyalty, and sales.
Through my marketing operations lens, I explore:
- Why niceness is being mandated in stores
- How emotional experience is tied to dwell time and basket size
- The downside of forced kindness as emotional labor
- The big question: if niceness is required, is it still genuine?
This episode is part process design, part behavioral economics, and part real-life retail empathy. Because while companies may optimize kindness, the people doing the work are still human.
So as you shop this season, I’m leaving you with one takeaway: extend grace.
Pas encore de commentaire