Think back to when you first started your business—the blood, sweat, and tears you poured into it. Has it turned out the way you hoped? Does it provide the comfort, security, and freedom you envisioned? And when the time comes to step away, will it hold the value you need… or will it just be a matter of selling off the assets and walking away?

In this episode of The CVC Home Service Success Network, we're talking about the entrepreneurial journey—where you started, where you are now, and how to ensure the business you've built truly serves your long-term goals.

Join us for this thought-provoking conversation, presented by CVC Success Group, where we share insights, strategies, and support for managers and business owners in the home service industry.

As a manager, you know the feeling—you spot a negative review about your company online. Your first reaction might be anger, defensiveness, or even the urge to fire back with a hostile response. But that's not the path to take.

Instead, the right move is to take immediate, professional action. Respond thoughtfully, investigate the issue thoroughly, and take steps to resolve the problem. When handled correctly, even a bad review can become an opportunity to build trust and turn a negative into a positive. But ignoring complaints can lead to bigger problems—sometimes even legal consequences.

This is the focus of this episode of The CVC Home Service Success Network. We'll discuss how to respond to negative reviews the right way—and how to use them as a tool for improvement.

The CVC Home Service Success Network is a weekly broadcast from CVC Success Group, created to share practical strategies and concepts that help managers of home service companies reach the level of success they aspire to.