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The Connected Leadership Podcast

The Connected Leadership Podcast

Auteur(s): Evergreen Podcasts
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 Speaker and author on professional relationships, Andy Lopata, explores great connections with experts and high achievers worldwide.Andy Lopata, H & A Lopata ltd 2020 Gestion et leadership Économie
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  • The Art of Being Ridiculously Easy to Do Business featuring David Avrin

    The Art of Being Ridiculously Easy to Do Business featuring David Avrin
    Dec 8 2025
    You believe your biggest competitive advantage is the quality of your work. You’re wrong. In today’s fast-paced world, your customers have quietly started to care about something else far more. In this sharp and eye-opening episode from the archive, Andy Lopata revisits his conversation with customer experience expert David Avrin, who drops a bombshell: for the first time in history, convenience has officially supplanted quality as the primary reason customers choose you—or leave you. This isn't just about faster delivery. It's a deep dive into the hidden points of friction—the frustrating websites, the chatbot dead-ends, the rigid policies—that are silently driving your best customers to your competitors. David provides a masterclass on how to stop frustrating your audience and start being ridiculously easy to do business with. This episode is an urgent wake-up call for any leader who thinks "good enough" is still good enough. Key Takeaways What is the crucial difference between Customer Service and Customer Experience (and why does getting it wrong make your relationships irrelevant)? Why do customers now willingly pay more for the exact same item just to get it one day sooner, even when they don't need it? What is the “voicemail of the internet” that 86% of your potential customers refuse to use (and is it on your website right now)? What is the magic six-word phrase your team can use to turn a frustrating policy-driven "no" into a moment of customer loyalty? How are your automated emails and "please take our survey" requests secretly pushing your most loyal customers away for good? Tune in to learn more and gain more insights from this episode of the Connected Leadership Bytes Actionable Insights Become Ridiculously Easy to Do Business With: Conduct a "friction audit" of your customer's journey. Map every step from initial contact to final follow-up and identify every delay, complicated form, or frustrating process. Challenge your team to cut at least four unnecessary steps this month. Digitise the Process, Personalise the Person: Use automation for routine, one-way communications like billing or newsletters. However, ensure every automated system has a clear, easy-to-find "off-ramp" to a real human. Never automate personal follow-ups where a human touch is expected. Empower Your Team to Say "Yes": Stop neutering your employees with rigid policies. Train them on what a good decision looks like within your business model and give them the authority to be flexible. Equip them with the phrase, "Let me tell you what I can do," to solve problems on the spot. SELECTED LINKS FROM THE EPISODE Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with David Avrin: Website |LinkedIn | The Financial Times Guide to Mentoring Episode 148 Featuring David Avrin
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    19 min
  • Why 'Man Up' is Bad for Business with Stephen Whitton and Moe Carrick

    Why 'Man Up' is Bad for Business with Stephen Whitton and Moe Carrick
    Dec 1 2025
    What does masculinity mean in today's workplace? This episode moves beyond outdated stereotypes to explore the powerful dynamic of masculine and feminine energies—and why a healthy balance is crucial for modern leadership. Andy Lopata is joined by Stephen Whitton, a leader from the UK automotive industry, and DEI practitioner Moe Carrick. Together, they redefine masculine energy as the drive for goals and competition, and feminine energy as the capacity for compassion, collaboration, and empathy. The conversation reveals how workplaces have historically over-promoted dysfunctional masculine traits like "rugged individualism" while suppressing essential feminine ones, to the detriment of all genders. Andy, Stephen and Moe discuss the paradox faced by men and women: women who display masculine traits are often labeled "aggressive," while men who show vulnerability are seen as "weak." The guests provide actionable advice for leaders, from fostering curiosity and psychological safety to systemising "connective labour"—the essential work of making employees feel seen and valued. This episode isn't about demonising masculinity. It’s a powerful call to celebrate its positive aspects—like drive and courage—while integrating them with the feminine energies we all possess, allowing everyone to show up as their authentic, whole selves. What We Discussed in the Episode: Energy, Not Gender: Reframing the debate from a binary of men and women to a spectrum of "masculine" (driven, competitive) and "feminine" (collaborative, empathetic) energies that exist in everyone. The Cost of Imbalance: Workplaces have long rewarded dysfunctional masculine traits while penalising feminine ones, leading to burnout, a lack of authenticity, and poor mental well-being for all employees. The Vulnerability Paradox: Vulnerability is a key feminine trait essential for modern leadership, yet men are often punished for showing it, while women are penalised for displaying traditionally "strong" masculine traits. The Leadership Shift: Leaders must actively cultivate environments of curiosity and acceptance. Celebrating Healthy Masculinity: The goal isn't to eliminate masculine energy but to integrate it. Drive, ambition, and strength are vital, but become truly powerful when balanced with compassion and collaboration. SELECTED LINKS FROM THE EPISODE Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with Moe Carrick: Website |LinkedIn | Connect with Stephen Whitton: Website The Last Human Job by Allison Pugh The Athena Doctrine by John Gerzema and Michael D'Antonio The Financial Times Guide to Mentoring
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    46 min
  • How to Become the Go-To Person in Your Industry with Jane Bayler

    How to Become the Go-To Person in Your Industry with Jane Bayler
    Nov 24 2025
    Are you the best-kept secret in your organisation? You work hard, you deliver results, but when it comes to promotions and opportunities, you're consistently overlooked. The hard truth is: in today's crowded world, just doing a good job is no longer enough to get ahead. In this episode from the archive, Andy Lopata revisits a powerful conversation with brand identity expert Jane Bayler, a veteran of the high-stakes world of advertising. Jane reveals why being "nice" might be the very thing holding you back and how the most successful leaders learn to stand out for their difference—not just their performance. This isn't about being the loudest person in the room. It’s a masterclass in strategic communication, personal branding, and building a reputation that makes you indispensable. Discover how to command attention, earn recognition, and finally become the go-to authority that others seek out. Stop being a follower and start leading the pack. Key Takeaways From This Episode What is the "PIE" formula, and why does it prove that your actual job performance only accounts for 10% of your career progression? Why is being a "people pleaser" the fastest way to become vanilla, bland, and ultimately invisible in your career? How can you take credit for your ideas when someone else tries to claim them in a meeting, without being seen as arrogant or confrontational? Is it possible to build powerful relationships if you skip the after-work drinks? (And what can a bonsai tree teach you about networking?) Actionable Insights Stop Being a Generalist: Get known for being exceptional at one specific thing. Instead of presenting a confusing "basket" of all your skills, focus on a niche. This makes you the undeniable expert and the first person people think of for that specific challenge, opening the door for you to reveal your other talents later. Dare to Polarise (Respectfully): Stop telling people what you think they want to hear. Form a strong, well-reasoned opinion on a topic relevant to your field and be prepared to stand by it. People trust and remember those who stand for something, even if they don't always agree. Replace the Pint with a Personal Touch: Instead of relying on generic after-work drinks to build relationships, find a thoughtful, personalised way to show value. Share a book you know they'd love, send a relevant article, or give a small, meaningful gift. These gestures create a far more memorable and lasting connection than a hangover. SELECTED LINKS FROM THE EPISODE Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter YouTube Connect with Jane Bayler: Website |YouTube | The Financial Times Guide to Mentoring Episode 147 Featuring Andy Woodfield and Jane Bayler
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    24 min
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