Welcome to the Copilot Studio Podcast, where today's episode promises an illuminating conversation with Karuana Gatimu, a visionary leader from Microsoft focusing on collaborative apps and platforms, particularly Microsoft 365 and Copilot.

Join me Daniel Anderson (Microsoft MVP), as I delve into Karuana's insights on the significance of user enablement, the evolution of technology adoption, and the transformative impact of artificial intelligence in today's business landscape.

From her role in hosting "Mondays at Microsoft" to her proactive approach to community engagement and her strategic viewpoints on copilot governance, Karuana shares her journey and strategies to foster an inclusive and tech-empowered community.

This episode will explore how these technologies are not just reshaping businesses but also how individuals at all levels can adapt to leverage these tools for growth and productivity. Whether you're an executive, a marketer, or an IT professional, tune in to gain valuable perspectives on making the most out of technological advancements in your role.

Time Stamps:

00:00 20 years of user enablement and change.

04:02 Customer success kit emphasizes user enablement teamwork.

08:50 Understanding diverse copilot experiences for specific roles.

10:48 Understanding key Copilot functions critical for individual use.

13:07 Community of practice critical for ongoing learning.

18:49 Too many unorganized information needs improvement.

21:59 10 years teaching Microsoft 365 governance, career progression.

26:21 Advocating for employees' needs and vision.

30:20 Utilizing AI for efficient, confident decision-making.

32:03 Understanding user needs, not just technology.

35:17 Microsoft Viva Copilot Academy enhances team experience.

41:04 Challenges of identity and belonging in society.

43:47 Empowering Microsoft community to join and thrive.

45:52 Grateful for the conversation and insightful stories.

Connect with Karuana on LinkedIn: https://www.linkedin.com/in/karuanagatimu

Microsoft Adoption Site: https://adoption.microsoft.com

In this episode of the Copilot Studio Podcast we dive into the latest advancements in AI-powered collaboration and process automation with Jeff Teper of Microsoft. Discover how companies are transforming their workflows and the pressures of innovating in a tech-driven market.

- Jeff Teper shares insights on how Copilot, including Microsoft Teams bots built with Copilot Studio, can and are revolutionizing team workflows and chat channels.

- Learn about the powerful features of SharePoint premium and the importance of tailored SharePoint architecture for different organizational needs.

- Explore the significant productivity boosts reported from GitHub Copilot in code writing and Copilot for M365 in various business processes.

- Hear about the rapid adoption of Microsoft Teams during the pandemic and the enthusiastic reception of the new AI feature, Copilot.

- Gain perspective on the importance of security in AI innovation and the role customer and partner feedback play in shaping Microsoft's success.

Timestamps:

00:00 SharePoint's evolution and importance in collaboration.
05:53 SharePoint usage growing, OneDrive now part.
07:11 Rapid growth in website creation, new SharePoint features.
11:34 Leveraging Microsoft 365 for content apps integration.
15:26 Promote knowledge sharing by simplifying template choices.
19:19 SharePoint advanced management for large data volumes.
23:07 Individual and organizational focus on growth metrics.
26:54 Advises caution on industry's ongoing technological changes.
29:27 Quick shift to distributed collaboration, major adaptation.
31:07 Create adoption guides; leverage AI without jargon.
37:05 Ask Copilot questions to expand knowledge and confidence.
38:37 AI-driven workflow automation and customer service bots.
41:12 AI transforms collaboration and business processes powerfully.
44:44 Shifted to cloud, faced tech challenges, improved.
49:04 Balancing family and work pressure for success.

Tom Arbuthnot, a Microsoft MVP and founder of Empowering Cloud, discusses the use of AI copilot in Microsoft Teams and other applications.

He emphasizes the importance of training and understanding different use cases for copilot to be effective. Tom also highlights the need for users to consciously change their habits and expectations when using AI tools. He shares his personal experiences with copilot, including using it to catch up with his team and summarize meetings. Tom also discusses the benefits of AI in content generation and the challenges of teaching AI style and tone.

The conversation covers topics such as the potential use of AI in generating content, the challenges of keeping up with the pace of change in Microsoft 365, the importance of user adoption and change management, and the measurement of the impact of change.

Tom emphasizes the need for organizations to focus on the value and relevance of new features and to invest in user adoption to maximize the benefits of Microsoft 365.

Time Stamps

00:00 Introduction and Background
02:18 Different Experiences with Copilot in Microsoft Teams
06:08 Importance of Scenario-Based Adoption for Copilot
08:03 The Habit Change of Using AI Tools
09:27 Personal Benefits of Copilot and AI in Content Generation
11:19 The Challenges of Teaching AI Style and Expectations
13:09 The Role of Prompt Engineering in AI
22:44 Focusing on Key Changes and Measuring Impact
25:38 Maturity of Organizations and Readiness for New Features
28:19 Continuous Change and the Importance of Change Management
32:36 Measuring the Impact of Change and Adoption
34:35 Conclusion

Connect with Tom on LinkedIn - https://www.linkedin.com/in/tomarbuthnot