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The Future Of Small Business – Podcast Special

The Future Of Small Business – Podcast Special

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 Welcome back to the podcast. I’m Richard Smith. Today I want to talk to small business owners about the future. Not in a sci-fi way. In a practical, pay-the-bills way. Things are changing. Fast. Look at war. Ukraine is the obvious example. Wars used to be fought with soldiers, tanks, planes, and shells. People on the ground pulling triggers. Now we have drones. Some are still controlled by humans. Others soon won’t be. Software will make the decisions. Machines will do the work. That is not the future. That is already happening. At the same time, there’s another war going on. Cyber attacks. Digital sabotage. Systems being taken offline instead of cities being bombed. Different tools. Same goal. Disable the enemy. Stop them functioning. That matters to you as a business owner. Because the tools we use to run businesses have changed in exactly the same way. Once upon a time, there was one delivery option. Royal Mail. That was it.Now it’s DHL, DPD, Amazon Logistics, and a dozen others. We used to buy and sell face to face.Now most trade runs through platforms like Amazon. Highly automated. Warehouses run by machines. Humans barely involved. Soon robots won’t just move boxes. They’ll pick the stock too. We no longer queue in shops on Saturdays.We click and collect.We sit in the car.Someone puts the goods in the boot. Technology removed the friction. You cannot avoid this as a small business owner. There is no opt-out. No wriggle room. But here’s the problem. Your customers have not evolved at the same speed. Human psychology has barely changed in thousands of years. People still want the same things the Romans wanted. Food. Safety. Status. Comfort. Certainty.They want to feel good about what they buy.They want reassurance they made the right choice. So here’s the tension. You are forced to use new tools.Your customers still think in old ways. Your job is to bridge that gap. Use modern technology.But sell to ancient brains. That’s the real challenge. Some businesses will not adapt. They will disappear. That is not cruel. It’s normal. Others will step back and ask better questions. What is changing in my market?What is staying the same?Where does technology help me?Where does a human still matter? Because some things cannot be automated. If a pipe bursts at 4am, you need a plumber. Not a chatbot.You can find one online.You can book one online.But someone still has to turn up and fix the pipe. That physical interface never goes away. The tools change. The delivery changes. The discovery changes.But humans are still needed. Just like war.Drones may deliver bombs.But humans still build them, load them, and decide why they exist. I don’t have all the answers. But this is exactly what I work through with small business owners every day. Online presence.Reviews.E-commerce.Customer trust.Systems that work while you sleep. None of this is new.Only the delivery mechanism has changed. Bombs still kill people.They’re just dropped differently now. If you’re stuck.If you want to talk through options.If you want help using technology without losing your soul or your customers. Get in touch. Have a great day. Get In Touch Name *Email *Subject *Comment or Message *MessageSend Message
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