Healthcare operations are facing a perfect storm: staff are overloaded, yet patients still rely heavily on the phone for access. In this episode of the Health/Tech Edge, host Mike Moore sits down with Aqeel Shahid, SVP of Channels and Alliances at IntelePeer, to discuss how "Agentic AI" is solving the friction points that plague modern practices—from endless hold times to uncomfortable billing conversations.
We dive deep into why the old "press 1 for appointments" phone tree is dead and how the new generation of AI can handle complex workflows like rescheduling waitlists and collecting payments with surprising empathy and efficiency.

Healthcare runs on data, but much of it feels like a giant bag of receipts—fragmented, inconsistent, and missing key details. In this episode, Mike Moore sits down with Ryan Leurck, Chief Analytics and Product Officer at Kythera Labs, to talk about why healthcare data is such a mess and what it will take to fix it.

Ryan shares how his background in aerospace systems engineering shapes the way he thinks about healthcare’s system-of-systems problem, and why most data vendors still aren’t solving the root issues. He breaks down what’s really missing from claims data, why transparency rules haven’t delivered clarity, and how AI and modern data pipelines are finally helping healthcare organizations turn chaos into clarity.

Key topics include:

• Why healthcare data can’t be trusted “as-is”

• How remastering, tokenization, and better engineering create cleaner data

• Why BI dashboards are about to change forever

• Real stories from health systems discovering their metrics were way off

• What’s coming next as AI makes data analysis accessible to everyone

If you’ve ever questioned your dashboards or wondered why your data never matches your reality, this episode is for you.

When healthcare organizations rush to add AI, the results can look impressive—but often fail the people who actually use them. In this conversation, Makoto Kern, founder of IIIMPACT, joins Mike Moore to talk about why great design starts with empathy, not features.They explore what happens when teams design for executives instead of end users, why healthcare apps should be built for the exhausted nurse—not the boardroom—and how data and research can keep AI tools safe, useful, and trusted. From energy fields to hospital floors, Makoto shares lessons on designing for real-world conditions and why putting humans at the center is the smartest product strategy of all.

In this episode, Mike sits down with Raheel Retiwalla, Co-Founder and Chief Product Officer at Boost Health AI and Chief Strategy Officer at Productive Edge. Raheel explains why administrative burden remains one of the biggest cost drivers in healthcare and how Boost is taking a different approach by turning policy and procedure documents into computable logic.

They walk through the Boost AI Foundry, the modular agents that unlock core document types, and the AI Healthcare Factory model that helps payers move beyond pilots and into real operational scale. Raheel shares early wins, examples from the field, and why starting with document types opens up entire sets of use cases that cut costs and reduce friction across teams.

A straightforward look at how payers can build AI that actually works in production.

AI isn’t just changing healthcare systems—it’s changing the people who power them.

In this episode, we talk with Ben Tasker, former Associate Dean of AI & Data Sciences at Southern New Hampshire University and Senior AI Learning Strategist at National Grid, about what it really takes to prepare the healthcare workforce for the age of AI.

We dig into:

• How AI can amplify human strengths, not replace them
• Why 95% of AI pilots fail—and how better training can fix that
• The real meaning of “responsible AI” in care delivery

Most heart failure is discovered too late. Chris Darland, CEO of Peerbridge Health, joins Health/Tech Edge to talk about how AI and advanced signal processing are making early heart screening simple, fast, and accessible.

Hear how Peerbridge’s wearable ECG brings hospital-grade diagnostics into primary care—and what this means for preventing heart disease before symptoms ever start.

Kirsten Karchmer has helped more than 10,000 couples improve fertility outcomes. Now, she’s scaling that expertise through Conceivable—an AI-powered care team that combines medical insight, emotional intelligence, and constant support. In this conversation with Mike Moore, she explains how AI can personalize women’s health care, close gaps traditional medicine misses, and build trust in a digital age.

James Wallace, advisor, board member, and senior researcher at Harvard Business School, joins HealthTech Edge to talk about how AI can make healthcare work better — not years from now, but today.

In this episode, James and Mike explore how AI is reducing waste, improving decisions, and reshaping care from the inside out. They discuss the leapfrog potential of precision medicine, the promise of pharmacogenomics, and the coming democratization of health data.

It’s a grounded, forward-looking conversation about how AI can help healthcare leaders cut costs, improve outcomes, and rebuild trust between doctors and patients.