Why you’ll want to listen:

• Discover how Opal blends design, functionality, and local culture to elevate hospitality.

• Hear about expansion strategies in both eastern Canada and growing markets.

• Get inspired by Perry’s leadership, community-first approach, and commitment to operational excellence.

Key Topics Discussed

1. Historical Roots and Evolution

Tom shares the rich history of his family's foray into the hotel business, highlighting the milestones that have defined their growth.​

2. Independent vs. Branded Hotels

An exploration of the pros and cons of operating independent hotels versus joining established brands, including insights into brand recognition, operational autonomy, and guest expectations.​

3. Full-Service Hotel Dynamics

A deep dive into the components that constitute a full-service hotel, emphasizing the integration of amenities such as F&B outlets and entertainment venues to enhance guest experience.​

4. Food & Beverage (F&B) Strategies

Discussion on the pivotal role of F&B in driving revenue and guest satisfaction, along with winning approaches to concept design and service delivery.​

5. Entertainment Venues Integration

Insights into incorporating entertainment options within hotel premises to attract diverse clientele and create memorable experiences.​

6. Renovation Best Practices

Tom offers practical tips for successful hotel renovations, focusing on the importance of having a solid plan, keeping the trades accountable and balancing modern design trends with functional requirements.​