The fastest-growing companies all share one trait: a CEO who never stops learning from customers.

In this conversation, Lee Brumbaugh sits down with Bryan Cressey, Co-Founder and Partner at Cressey & Company, to reveal the traits that set great CEOs and founders apart. Bryan shares why creativity, genuine customer engagement, and the humility to hire exceptional people consistently predict stronger companies. He explains how leaders can evaluate whether a business truly has the potential to scale, starting with new ideas, bold aspirations, and healthy margins.

Bryan explains why founders must be their company’s first seller, and how real customer conversations uncover insight no metric can. He breaks down the leadership red flags to watch for, the moments when change becomes the only path forward, and why pairing new technology with real customer needs creates advantage.

Key takeaways:

• What traits distinguish founders and CEOs who can truly scale a company
• Why founders must be the first to sell and validate real market differentiation
• The leadership red flags that signal a company may struggle to grow

Episode highlights:

(00:00) Introduction

(03:09) The mindset and traits shared by exceptional founders and CEOs

(04:18) Why founders must sell first and test real market differentiation

(06:00) Leadership red flags seen in CEOs who struggle

(10:06) How great hiring and team-building fuel long-term growth

(13:31) Three indicators to evaluate scalable companies

(17:02) Why customer conversations are the key to innovation and clarity

(21:24) Tech only wins when it solves real customer problems

(25:50) The future of CEO leadership and casting a long-term vision

(28:23) Questions to ask before starting a business

Connect with the team:

Bryan Cressey on LinkedIn: https://www.linkedin.com/in/bryan-cressey/
Explore Cressy & Company: https://www.cresseyco.com/

Lee Brumbaugh on LinkedIn: https://www.linkedin.com/in/lee-brumbaugh-7835512b/

Sales Xceleration on LinkedIn: https://www.linkedin.com/company/sales-xceleration/

Explore Sales Xceleration: https://salesxceleration.com/

Explore EOS Worldwide: https://www.eosworldwide.com/