After a leader turns around the performance of one of his direct reports, he and his coach explore how it happened. And how to make it stick.

Core ideas in the episode:

• Workplaces improve when positive feedback is present
• Our natural human negative bias is a barrier to giving positive feedback.
• Learn to notice when things go well.
• Tell people how they are helping solve the puzzle that is work.
• Research says the most effective feedback ratio is 4-to-1, positive to developmental.

Positive Feedback might sound like this:

1. Recognize what’s going well – and be specific
2. Appreciate how it’s helping solve the puzzle
3. Express your thanks

Developmental Feedback might sound like this:

1. Describe what happened – and be specific
2. Explain how it affects the puzzle solving effort
3. Express your hope for a different outcome

You can Sign-up for more resources and tools in our monthly email.

If you’re thinking about coaching for yourself, or for someone on your team, let’s talk. tom@essentialcomm.com.

This episode is tagged in three categories in our podcast library:

Managing Yourself

Perception – How You Perceive Others

Relationship Building

Related episodes to listen to are:

146 - Building Empathy

119 - Creating Devoted Followers

212 - How to Coach Your People

255 - How to Deepen Relationships at Work

260 - How to Guarantee Psychological Safety

Thanks, as always, for your reviews!

Until next time, thanks so much for listening.

From The Look & Sound of Leadership team

A toxic boss destroys psychological safety on her team. One of her direct reports talks to his coach about how to survive. And how to keep his own team safe.

Core ideas in the episode:

• Don’t take other people’s bad behavior personally.
• You are not a victim. You have choice.
• Document repeated bad behavior.
• Openly discussing mistakes without blame creates safety on a team.
• As the leader, be willing to admit your own mistakes.
• Ask people: “How do you think that went?” and “What could we do differently?” Then listen without debate or rebuttal.

A free infographic supports this episode. Download it here.

The episode referred to about creating strong personal relationships is:

#199 Personal Connections.

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Curious about coaching for yourself or someone on your team? Let’s talk. tom@essentialcomm.com.

COACHES! Want to see this year’s pricing survey results? Pop me an email at: tom@essentialcomm.com.

And come join the Executive Coaching Special Interest Group. Check it out here.

Get additional tools for keeping yourself and your team psychologically safe in our podcast library in these three categories:

Assertiveness

Leadership

Managing Yourself

Additional episodes to listen to are:

187 - Agreeable Disagreement

70 - Assertion Versus Aggression

"75 - Don’t Take Anything Personally”

222- The Conflict Conversation

181 - Inviting Dialogue

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Until next time, thanks!

From The Look & Sound of Leadership team

Concerned his introversion makes him less effective, a corporate vice president asks for coaching – from an extrovert! Together, the coach and client explore ways to assure his introversion is a strength.

Myers Briggs Type Indicator assesses four preferences. One is Introversion and Extroversion. Download a free sample of the profile report here.

The six tools unpacked in this episode are:

• Manage your energy
• Monitor your self-talk
• Have ideas ready
• Manage your calendar
• Share comfortably about yourself
• Develop both your thoughts and your skills

Listen to Tom’s conversation with Tom & Tom on the Beyond Podcast episode.

Learn “How to Make Small Talk with Executives” on the Coaching for Leaders podcast.

Curious about coaching? Shoot me an email. tom@essentialcomm.com.

Visiting the website? Sign-up for tools and resources in our monthly email.

Help yourself to our free infographics in the Essential Tools bin.

Get more support for supercharging your introversion in our podcast library in these three categories:

• Managing Yourself
• Self-Talk
• Social Skills

Additional episodes you could listen to are:

241 - Conquering People Pleasing

210 - How to Grow Your Self-Management

211 - How to Show Up as More of Yourself

254 - How to Talk so People Understand You

247 - Mastering Anxiety

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So? Were these tools about introversion helpful? Let me know!

Until next time, thanks!

From The Look & Sound of Leadership team