Épisodes

  • Is the MSP Business Model Obsolete?

    Is the MSP Business Model Obsolete?
    Nov 17 2025
    Join Charles and Dan Candee, CEO of Cork, as they explore the evolving landscape of Managed Service Providers (MSPs) in today's fast-paced IT world. In this episode, they discuss the shift from traditional IT services to a focus on business resilience and financial outcomes. Discover how MSPs can adapt to remain relevant, the role of cyber insurance, and the importance of engaging in C-suite level conversations. Whether you're an MSP or a business owner, this episode offers valuable insights into navigating the challenges and opportunities in the modern IT environment.
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    35 min
  • Cybersecurity Awareness: Beyond the Basics

    Cybersecurity Awareness: Beyond the Basics
    Nov 5 2025
    Join us in this insightful episode as we delve into the world of MSP security and compliance. Chris Viau and Charles from MSP Alliance guide us through a year-long journey of mastering cybersecurity awareness, focusing on both technical and non-technical training. Discover practical examples and strategies to implement robust security controls, ensuring your MSP is resilient and prepared for the evolving threat landscape. Whether you're new to cybersecurity or looking to enhance your existing practices, this episode offers valuable insights for all MSPs. Tune in and empower your team with the knowledge to stay secure and compliant.
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    39 min
  • Is It Too Late to Start an MSP?

    Is It Too Late to Start an MSP?
    Oct 28 2025
    In this episode, we explore the evolving landscape of Managed Service Providers (MSPs) and the modern-day expectations they face. Join us as we discuss the journey from being a trusted advisor to becoming a key player in the corporate executive suite. We delve into the challenges and opportunities for new and existing MSPs, highlighting the importance of following best practices to thrive in today's competitive environment. Whether you're a startup or an established business, discover why it's never too late to succeed as a competent MSP.
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    23 min
  • "Cybersecurity's Enron Moment: Are We Prepared?"

    "Cybersecurity's Enron Moment: Are We Prepared?"
    Oct 15 2025
    In this episode, we delve into the parallels between the infamous Enron scandal and today's cybersecurity landscape. Join us as we explore whether the cybersecurity industry is on the brink of its own "Enron moment" and what this means for Managed Service Providers (MSPs). We discuss the critical role of MSPs in safeguarding against potential crises, the importance of executive accountability, and the steps necessary to prevent a cybersecurity disaster. Tune in to understand how transparency, compliance, and proactive measures can help us navigate these challenges and secure a resilient future. #Cybersecurity #MSP #Enron
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    32 min
  • The Ethics of MSP Agreements: Insights from an MSP Owner

    The Ethics of MSP Agreements: Insights from an MSP Owner
    Oct 6 2025
    Join Charles Weaver as he sits down with Neil Holme, CEO and founder of Impact Business Technology, to explore the intricacies of managed service provider (MSP) contracts. In this episode, they discuss the ethical considerations and challenges surrounding MSP agreements, including the impact of contractual clauses on customer retention and the balance between business needs and ethical practices. Neil shares his insights on the importance of transparent communication and the evolving landscape of MSP services. Tune in to gain a deeper understanding of how MSPs can navigate these complex issues while maintaining strong customer relationships.
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    34 min
  • Identity as the New Perimeter: A Conversation with Dor Eisner

    Identity as the New Perimeter: A Conversation with Dor Eisner
    Sep 30 2025
    In this episode of MSP Zone, Charles Weaver sits down with Dor Eisner, CEO and co-founder of Guardz, to explore the evolving landscape of cybersecurity. They delve into the critical role of identity access management as the new frontier for cyber threats, the challenges faced by MSPs in adapting to these changes, and the transformative potential of AI in managed services. Discover how small and medium-sized businesses can navigate these complexities and why embracing innovative security solutions is essential for future success.
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    28 min
  • Life on the MSP Road - Feedback from Inspire and MSP Summit

    Life on the MSP Road - Feedback from Inspire and MSP Summit
    Sep 22 2025
    Join Charles Weaver as he delves into the evolving landscape of Managed Service Providers (MSPs). In this episode, Charles discusses the pressing need for MSPs to mature and adapt, highlighting the challenges of low profit margins and the importance of certification. He shares insights from recent industry events, exploring themes like artificial intelligence, compliance, and succession planning. Tune in to discover how MSPs can bridge the gap to scalability and profitability, and why the time has come for a new era in managed services.
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    27 min
  • Competing against Low Priced MSPs

    Competing against Low Priced MSPs
    Sep 15 2025
    In this episode, Charles Weaver delves into the age-old dilemma of competing against Managed Service Providers (MSPs) that drive down pricing. He explores the challenges of negotiating with prospects who are tempted by cheaper alternatives and offers practical advice on how to maintain your value without succumbing to a race to the bottom. Charles shares insights on establishing credibility, educating customers, and the importance of standing firm on pricing to ensure long-term success. Tune in to learn how to position your MSP practice for optimal success in a competitive market.
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    25 min