In this candid episode, Dr. Molly and Todd Rowland share a real-life example of how a missed opportunity during the interview process cost them a great potential hire—and how it all came down to the employer's preparation, not the candidate’s performance.

From showing up late, overbooking, and not delivering the "Molly’s Experience" during the interview, they reflect on how even one disorganized interaction can send the wrong message and lose a top-tier candidate.

You’ll hear:

• Why being unprepared for interviews speaks volumes to potential hires
• How to make sure your interview process reflects the culture you want to promote
• The importance of asking open-ended questions—and actually listening to the answers
• How to structure onboarding so new team members feel valued, aligned, and set up to succeed
• Common missteps that make your business seem like somewhere no one wants to work

Whether you're hiring your first employee or building a full team, this episode offers real-world insight into how to attract, connect with, and retain the right people by showing up as the kind of leader they'd want to work for.

In this episode, Dr. Molly and Todd dive into the hot topic of 50% commission in the grooming industry. They explore how to navigate conversations with both current and potential team members around commission rates, and offer strategies for illustrating actual take-home pay in context.

Key points include:

• Why 50% commission isn’t always sustainable for a growing business
• How to offer fair compensation while maintaining profitability
• The importance of communicating total benefits beyond base pay
• Real-world examples of balanced pricing structures
• Why profitability matters—not just for owners, but for team longevity, equipment quality, and the pets in your care

If your business can’t sustain itself, it can’t serve anyone—not you, your clients, your team, or the animals that rely on you. Tune in for practical insights and honest discussion about building a strong, sustainable grooming business.

Welcome to Season 3 of The Pawcast with Dr. Molly & Todd Rowland! In this episode we’re highlighting the power & importance of metrics and data-driven decision-making in the pet care industry. No matter what pet industry space you are in, understanding your numbers is key to growth, efficiency, and customer satisfaction!

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