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The Power Duo: How AI and Human Support Engineers Are Shaping the Future of Customer Success

The Power Duo: How AI and Human Support Engineers Are Shaping the Future of Customer Success

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AI + Human Expertise: The Future of Technical Support. In this episode, I sit down with Uwe Wieditz, Vice President and Head of Technical Support for Private Cloud ERP at SAP and explore how AI is transforming support without replacing people behind
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