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In this episode, we dive into real tribunal and courtroom experiences that every practitioner can learn from. From the unwritten rules of courtroom etiquette to the surprising challenges of appearing in hearings via video conference, we explore what works, what doesn’t, and the lessons that only come from being in the trenches.

Rob and Andrew dive into the real-life battles fought in tribunals and courtrooms. Through candid stories from the trenches, this podcast explores the challenges, lessons, and unexpected moments that arise in VCAT.

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In this episode, hosts Andrew Nguyen and Rob Gallo break down the legislative shifts hitting the Victorian rental market. We start with the November 2025 RTA updates, including the jump to 90-day notice periods, the total ban on rental bidding, and the critical "Reasonable Belief" pivot. We explain why you must now have evidence that a property meets Minimum Standards before it is advertised.

The main event focuses on the Portable Bond Scheme launching in 2026. We explain why there is nothing to fear for owners or managers: the admin burden falls on the renter to "top up" and transfer funds, while the government guarantees claim payouts during the transition.

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In the episode, hosts Andrew Nguyen and Robert Gallo examine the critical boundaries of artificial intelligence within property management and the broader legal system. The discussion warns against the rising tide of irresponsible AI use—from the controversial emergence of judges using AI for sentencing to the "hallucination" risks of using machines to produce legal evidence or arguments.

While highlighting AI’s immense benefit in document summarisation, they emphasise that the professional must always remain the "pilot," double-checking data to protect their credibility from the reputation-destroying effects of careless automation. For property managers, the conversation offers a roadmap for responsible communication with renters, detailing how to handle AI-generated conversations and how to politely call out peers who use automation to dodge human-centric conflict resolution.