In this episode, Michael speaks with allied health manager Michael Hasson about what leadership looks like inside an NDIS business right now.

They talk openly about frozen and reduced NDIS fees, rising costs, and the pressure this puts on providers trying to stay sustainable. Michael shares how he has adapted his business model to stay lean, why cutting unnecessary overheads matters, and how leaders can make hard decisions without losing sight of their people.

The conversation explores staff retention when budgets are tight, showing how recognition, growth, and appreciation often matter more than money. Michael also reflects on the reality many directors face — earning less than their senior staff — and why this can still make sense when building a stronger business long term.

They discuss leadership beyond ego, choosing flexibility and lifestyle over short-term income, and why seeking outside perspective through consultants or coaches can be a turning point for growth. The episode closes with reflections on humility, acting on advice, and making decisions that support both the business and the people behind it.

This episode is a grounded look at the real decisions NDIS leaders are making, and the thinking required to keep going when the work feels heavy.