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The RebelRebel Podcast

The RebelRebel Podcast

Auteur(s): Michael Dean Dargie
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À propos de cet audio

 The RebelRebel Podcast is a regular dive into the hearts and minds of creative rebels and entrepreneurs who are making the world a better and more interesting place—it's a love letter to everyone who thinks audaciously and acts courageously in service to their passion and purpose—ikigai. 2023 CANADIAN PODCAST AWARDS NOMINATION Outstanding Business Series 2021 CANADIAN PODCAST AWARDS NOMINATION Outstanding Business Series 2020 CANADIAN PODCAST AWARDS NOMINATION Outstanding Business Series 2019 CANADIAN PODCAST AWARDS NOMINATIONS Best Host | Outstanding Business Podcast | Outstanding Title Theme | Outstanding Original Music Hosted by Michael Dean Dargie | MichaelDargie.com Produced by Make More Creative | MakeMoreCreative.comAll rights reserved, MD and A Inc. 'Make More Creative' Gestion et leadership Économie
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  • The Call Center Rebel with Richard Blank

    The Call Center Rebel with Richard Blank
    Nov 17 2025
    ""You shouldn't use words to burn. They should be for light and for warmth." Richard has spent the last 19 years running a near-shore bilingual contact center that thrives on empathy, communication, and human connection in an era dominated by automation. This episode is sponsored by my new book BRANDJITSU, helping you find, shape, and share your story with the world. In this episode, Michael Dargie sits down with Richard Blank, CEO of Costa Rica's Call Center. Richard has spent the last 19 years running a near-shore bilingual contact center that thrives on empathy, communication, and human connection in an era dominated by automation . Richard's story begins in Philadelphia, where childhood trips to Mexico sparked his love of Spanish and culture. After studying Spanish in college, he took what was supposed to be a short trip to Costa Rica to teach English at a friend's center. Instead, he fell in love—with the country, with the culture, and with the woman who would become his wife. That leap of faith became a lifelong adventure, culminating in the creation of Costa Rica's Call Center . He explains why call centers aren't just about dialing lists—they're about rhetoric, persuasion, and the art of speech. For Richard, the real skill lies in listening, building rapport, and finding those rare "positive escalations" where a customer compliments an agent to their supervisor. He compares communication to fire: it can burn, but it can also light and warm, and the best agents know how to use it for encouragement and clarity . The conversation ranges widely, from his love of 1970s electromechanical pinball machines and jukebox rescues in the Costa Rican mountains, to his passion for movies like Fast Times at Ridgemont High and The Maltese Falcon. Richard also shares the daily joys of Costa Rican life—warm rain in a convertible, fresh seafood at the market, and the surreal beauty of the rainforest . At the heart of it all is his philosophy: rebels in waiting should remove unnecessary weight, play the long game, and find balance. Business doesn't require shortcuts or being number one—it requires integrity, patience, and compassion. His advice is simple: plan ahead, stay curious, and make space for yourself so your best ideas can surface. Quoteable Quotes "It's a luxury trade—where else can you speak to hundreds of people a day?" — Richard Blank "You shouldn't use words to burn. They should be for light and for warmth." — Richard Blank "If you can't find ways to decompress, you'll never last as an entrepreneur." — Richard Blank "They need more compassion—it starts with simply acknowledging existence." — Richard Blank "You're Canadian, that's fun." — Richard Blank Episode Highlights Costa Rica's Call Center | Building a near-shore bilingual hub of empathy and communication. Spanish Major to CEO | How a short trip turned into a lifelong adventure. Pura Vida Life | Why Costa Rica feels like paradise. The Art of Speech | Listening, persuasion, and positive escalations. Pinball Collection | Rescuing 1970s electromechanical treasures from the mountains. Jukeboxes Too | Preserving vintage machines as cultural artifacts. Movie Buff | From The Maltese Falcon to Fast Times at Ridgemont High. Rain in a Convertible | Everyday magic in Costa Rica. Compassion First | Why acknowledging existence is the start of connection. Advice to Rebels | Remove weight, play the long game, and find balance. Links From Episode Website (http://www.costaricascallcenter.com/) Richard on LinkedIn (https://www.linkedin.com/in/costaricascallcenter/) Get Your Copy of Michael's Book: "BrandJitsu™: Move Your Brand From 'Meh' To Memorable" Indigo | Barnes & Noble | MichaelDargie.com
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    34 min
  • From Teeth to Tech with Brandon Sherwood

    From Teeth to Tech with Brandon Sherwood
    Nov 17 2025
    "Entrepreneurship is the craziest, scariest roller coaster ever." What happens when selling RVs leads to buying dental scrap, melting it down for precious metals, and then launching a startup with a mission to bless lives? In this episode, I talk with Brandon Sherwood about entrepreneurship, family, and why it's just not that serious. This episode is sponsored by my new book BRANDJITSU, helping you find, shape, and share your story with the world. In This Episode In this episode, Michael Dargie chats with Brandon Sherwood, an entrepreneur from Heber City, Utah, whose path has been anything but ordinary. Brandon runs a business that buys dental scrap—old crowns and bridges—and refines them into precious metals like gold and palladium. It's a niche market with a 10-to-15 year runway, but for Brandon, the real story is how it led him to launch Gladly Network, a startup built on a mission statement as simple as it is powerful: bless lives . Gladly is designed to connect small, impact-driven businesses with people in meaningful ways, starting with dental offices as a kind of employee perk system. For Brandon, it's about more than business—it's about making sure his company continues to add value long after the dental scrap dries up. He explains the challenges and joys of building something new, calling entrepreneurship "the craziest, scariest roller coaster ever" . The conversation stretches back to Brandon's roots: growing up in Arkansas, working in his dad's RV dealership, and discovering that while cubicle life wasn't for him, sales and relationships were. He tells the story of how a cousin pulled him into the strange world of dental scrap on his day off from selling RVs—and how eight months later, he made the leap into a whole new career . Beyond work, Brandon opens up about raising four teenage boys, how experiences like concerts, sports, and camping trips matter more than things, and why his favourite recharge involves disappearing into the Utah mountains to sit under an aspen tree and remember that life's problems aren't that serious . From street tacos in Cozumel to family Halloween costumes, Brandon's story is one of humour, humility, and hope. His advice to rebels in waiting: you've got to love it, believe in it, and remember that failure is just part of the process—so keep throwing the ball in the right direction. Quoteable Quotes "It's just not that serious. Take a breath. Everything's going to be okay." — Brandon Sherwood "Entrepreneurship is the craziest, scariest roller coaster ever." — Brandon Sherwood "You've got to love it and believe in it—otherwise it's not worth doing." — Brandon Sherwood "Mistakes are only mistakes if you don't learn from them." — Brandon Sherwood "Experiences are the most important part of this whole thing." — Michael Dargie Episode Highlights The Dental Scrap Business | Turning crowns and bridges into precious metals. The Gladly Mission | Building a company around blessing lives. The Startup Roller Coaster | Why entrepreneurship is equal parts scary and exciting. From RVs to Teeth | How a day off changed his career. Family First | Raising four teenage boys and finding joy in their passions. Sports & Memories | Why experiences last longer than presents. Nature Therapy | Grounding himself under an aspen tree in Utah. Street Tacos | Why he'll walk miles for the perfect taco. Fluent in Spanish | How it came in handy during a car sale. Bucket List Dreams | Attending major sporting events and seeing Tom Waits live. Advice to Rebels | Love it, believe in it, and don't take life too seriously. Links From Episode Gladly Network (http://www.gladlynetwork.com/) Brandon on Instagram (https://www.instagram.com/gladly.good/) Brandon on LinkedIn (https://www.linkedin.com/company/gladly-network) Brandon on Facebook (https://www.facebook.com/profile.php?id=61565968919272) Get Your Copy of Michael's Book: "BrandJitsu™: Move Your Brand From 'Meh' To Memorable" Indigo | Barnes & Noble | MichaelDargie.com
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    33 min
  • The Sound of Success with Jodi Krangle

    The Sound of Success with Jodi Krangle
    Nov 16 2025

    In this episode, Michael Dargie sits down with Jodi Krangle, a professional voice actor, singer, and host of the Audio Branding podcast. Based just north of Toronto, Jodi has been a full-time voice actor for nearly two decades, lending her voice to clients around the world while exploring the psychology and power of sound .

    Jodi shares how her journey started in the mid-90s when she volunteered at CNIB, recording articles to reel-to-reel tape for the visually impaired. Years later, after burning out in SEO and internet marketing, she returned to the idea of voice acting and built a thriving career from scratch .

    She talks about running The Muse's Muse, one of the earliest songwriting websites that grew into an online community of thousands, and how those lessons in marketing and community-building set her up for success in voiceover work. She also explains what it's like to balance union and non-union work, how AI voice technology is changing the industry, and why genuine acting and emotional authenticity will always set human performers apart .

    The conversation also explores her passions outside of the booth—role-playing games like Dungeons & Dragons, a massive dice collection, and anime storytelling that blends lighthearted fantasy with deeper themes of love, loss, and memory. Jodi reflects on pivotal moments, like overcoming stage fright as a teenager, and shares her philosophy that "comparison is the thief of joy." Her advice for rebels in waiting is clear: run your own race, build relationships with clients who value you, and never assume you need to follow someone else's path .

    Quoteable Quotes

    "Some of the things we think are going to be so super important, just aren't really that important." — Jodi Krangle

    "Run your own race." — Jodi Krangle

    "The number one thing you're paying a voice actor for is to not waste your time." — Jodi Krangle

    "Good audio makes everything look better." — Michael Dargie

    Episode Highlights

    Finding Voiceover | From CNIB volunteer work to professional voice actor.

    Leaving SEO Behind | Why she pivoted from internet marketing to audio.

    The Muse's Muse | Running a thriving online songwriting community in the 90s.

    Stage Fright Lessons | Learning resilience from performing in high school.

    Life in the Booth | Home studio vs downtown Toronto sessions.

    Union vs Non-Union | Balancing Canada and U.S. work in a changing industry.

    Clients That Matter | Building long-term relationships with people who value you.

    Dungeons & Dragons | Dice collections, role-playing, and storytelling as improv.

    Anime & Webcomics | Finding new perspectives through storytelling media.

    The AI Question | Why authentic acting still beats a cloned voice.

    Sound Matters | How audio branding influences trust and perception.

    Advice to Rebels | Run your own race and stop comparing yourself.

    Links From Episode

    Website (https://voiceoversandvocals.com/)

    Jodi on LinkedIn (https://www.linkedin.com/in/jodikrangle/)

    Jodi on Facebook (https://www.linkedin.com/in/jodikrangle/)

    Jodi on Instagram (https://www.instagram.com/jodikrangle/)
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    45 min
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