Welcome to this week’s episode of The Redheaded Nurse, Positively Speaking, as we continue to share conversations from the 2025 NGPX Conference and this week we share our interview with Laura Cooley, PhD, Editor-in-Chief, Journal of Patient Experience.

This session features a focus on evolving communication that includes reframing Artificial Intelligence as Authentic Interaction.

An uplifting conversation with a focus on the positive possibilities for the patient experience!

Our special thanks to Laura Cooley for taking the time during her NGPX Conference experience to talk with us!

Welcome to The Redheaded Nurse….Positively Speaking. This week we continue featuring our conversations from the 2025 NGPX Conference. Among those attendees who were gracious in sharing their time, stories and expertise is this week’s podcast feature, Susan Osborne, RN, MSN, MBA, Director of Patient Experience. Today, In this episode, Susan shares the steps in her journey. Hear Susan’s account of her impressive career and how it has been dedicated to applying her expertise to enhancing the patient’s experience in every aspect. From direct bedside care to spearheading innovative systems improvement initiatives, she has consistently demonstrated her commitment to making a difference. Join us as she shares details of her effort, showcasing how a nurse's dedication can transform healthcare and elevate the patient experience for all!

Thank you to Susan for her time and willingness to share her story with us!

Welcome to The Redheaded Nurse Podcast….Positively Speaking. In today’s episode, we’re thrilled to feature Julie Kennedy Oehlert, DNP, RN a former ER nurse whose dedication, positivity, and passion have led her to become the Chief Experience & Brand Officer for ECU Health.

This enlightening conversation took place at the recent NGPX Conference, where Julie shared insights from her remarkable career shaped by firsthand experiences. She has developed innovative strategies to enhance healthcare delivery and is committed to creating memorable and valuable experiences for patients and healthcare teams alike.

Julie’s infectious positivity and unique perspective truly shine through as she discusses her educational path, the motivations that fuel her efforts, and her goals for transforming the patient and team experience. Prepare to be inspired by Julie’s journey, her dedication to and vision for creating a positive healthcare experience.

Thank you to Julie Kennedy Oehlert, DNP, RN for taking time out of her NGPX Conference experience to talk with the Redheaded Nurse!