Chasing Magic: Empowering Guest Experiences with Ryan Tiffin

In this episode of the Shifting People Podcast, hosts Derek Williamson and Kathleen McDonough dive deep into guest experience and empowerment with Ryan Tiffin, Vice President of Brand Strategy and Guest Experience at Incredible Food and Fun Restaurant. Ryan shares his unconventional journey through various industries, including his transformative time at Disney. He highlights the importance of empowering employees, the impact of small changes in language, and the value of transparency in leadership. Tune in for insightful stories and practical takeaways to apply in your business today.

00:00 Introduction to the Shifting People Podcast

00:32 Meet Ryan Tiffin: An Unconventional Journey

03:03 The Value of Non-Traditional Career Paths

05:52 Lessons from Disney: Transformational Training

11:25 Implementing Disney's Magic in Other Companies

14:24 The Power of Empowerment and Transparency

20:09 Creating Magical Guest Experiences

22:56 Inspiring Employees Through Personal Stories

25:50 Empowering Employees for Success

26:36 Applying Disney Principles Anywhere

26:55 The Importance of Human Interaction

28:12 Empowering the Entire Team

30:12 Hiring for Hospitality: Finding the Spark

34:59 The Journey to Writing a Book

37:46 Conclusion and Final Thoughts

00:00 Episode #15: Creating Impact: Lessons from Disney and Beyond with Ryan Tiffin