Meredith sits down with Top Producer Katie Crago of KHC Grand Travel to explore how she turned a love for Disney into the foundation of a thriving luxury travel business. Katie shares how she escaped the “accidental hobbyist” trap, defined her ideal client, and built a small but mighty team to support growth. They dive into mindset shifts, delegation strategies, and the three phases of the sales cycle - plus the partner relationships that open doors to those unforgettable, pinch-me moments for clients.

This week on The Travel Business Unpacked podcast, host Meredith Calloway is joined by Vicki Freed, Royal Caribbean International’s Senior Vice President of Sales, Trade Support and Service. With a career spanning more than four decades, Vicki has become one of the most respected leaders in cruising and one of the strongest advocates for travel advisors.

In this episode, Vicki reflects on her path from selling travel in her early 20s to leading sales at two of the world’s biggest cruise lines. She shares why relationships have always mattered more than titles, how Royal Caribbean stood by advisors during the pandemic, and why she believes kindness and compassion should guide leadership.

They also explore:

• The evolution of the travel advisor’s role from agent to trusted advisor
• How Royal Caribbean has invested in supporting advisors long-term
• The cruise industry’s biggest opportunities for growth and new-to-cruise clients
• Innovation at sea, from Perfect Day at CocoCay to Icon of the Seas
• Why entertainment, luxury suites, and even shipboard dogs are redefining the cruise experience
• How perspective, gratitude, and “mental muscles” help leaders navigate stress

Vicki also shares the philosophy that drives her work: travel advisors aren’t just booking trips, they’re memory doctors, creating life-changing moments that clients will never forget.

What’s the difference between starting your own travel business and joining an existing agency as a booking member? In this episode, Meredith Calloway sits down with Stephanie Jones, Membership Development Specialist at Gifted Travel Network, to unpack the two paths into the travel industry and what it takes to succeed. From her firsthand experience as both a booking member and now the person who interviews prospective Travel MBA applicants, Stephanie shares insights on Jumpstart, selling luxury travel, and building lasting relationships. This week on The Travel Business Unpacked podcast, Meredith is joined by Stephanie Jones, Membership Development Specialist at Gifted Travel Network. Stephanie came to GTN after her own experience as a booking member with The Travel Boutique, where she discovered both the rewards and realities of working as a travel advisor. Now, she’s the first point of contact for aspiring advisors exploring GTN’s Travel MBA program. In this episode, Stephanie shares her unique perspective on the two distinct paths into the travel industry, building your own business versus joining as a booking member, and why both have an important place in the profession. She also reflects on what she’s learned from auditing the Travel MBA program, including the emotional impact of Jumpstart, the value of relationships in luxury travel, and why selling early is essential to long-term success.

Stephanie also shares her own adventurous spirit—from becoming a licensed pilot to planning her dream trips—and how her journey continues to shape her role in helping new advisors take their first steps.