The Usual Suspects: Support Horror Stories from the Field
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The Usual Suspects: Support Horror Stories from the Field
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When the lights flicker and the HMI starts acting haunted, who you gonna call? In this spooky-season special, Jackie and Jen sit fireside with E Tech Group’s Bill Backinger and Tony McAuliff to share real-life 24/7 support horror stories. From Frankenstein systems stitched together with sticky notes to cursed software updates and ghost meters, these tales from the field are as chilling as they are enlightening.
Discover the four “usual suspects” that haunt industrial operations—and how expert support can bring systems back from the brink. Whether it’s a midnight shutdown or a wrath-of-nature disaster, this episode proves that with the right team, even the scariest support calls can have a happy ending.
Grab your flashlight and settle in. You won’t want to listen to this one alone.