What really makes a KBB business unique?

In this week’s episode Andy Davies is joined by Justine, Nick, Trevor and Liz to get to grips with differentiation – how you define it, why it matters, and whether those USPs you recite are genuinely unique.

Is it all part of a carefully mapped-out strategy, or something that develops more naturally over time? How do you know if your USPs are really unique and how do you keep them fresh as the market evolves?

We're getting to the heart of what sets one business apart from another in such a competitive industry.

And don't forget about the ultimate USP – winning a kbbreview Retail & Design Awards. Entries for 2026 are now open! Go to kbbreview.com/awards for everything you need to know.

Hosted on Acast. See acast.com/privacy for more information.

‘Building an Award-Winning Entry’

The kbbreview Retail & Design Awards 2026 are officially open for entries — but what does it really take to catch the judges’ eye? In this special episode, host Matt Baker is joined by Andy Davies to break down everything you need to know about entering.

We cover:

The full line-up of categories (designers, retailers, showrooms, newcomers, installers, suppliers and the brand-new Unsung Hero Award).

Our Top 10 Tips for writing a standout entry.

Why it’s totally free to enter — and how shortlists come with free tickets to the big night.

Whether you’re a seasoned contender or a first-time entrant, this episode is packed with insider advice to give your submission the best possible chance of success.

👉 Entries close Thursday, November 13, 2025 — no extensions!

👉 Head to kbbreview.com/awards for EVERYTHING you need to know about entering, categories, tickets, and more.

A huge thank you to our Awards Podcast Partner for 2026 — Sonas Bathrooms. With nearly 50 years in the sector, Sonas offers a complete collection of bathroom solutions. Find out more at sonasbathrooms.com.

Hosted on Acast. See acast.com/privacy for more information.

It's the third and final part of our look at how the industry has changed in the five years since Covid and we're doing it by looking at the relationships between retailers and the three vital groups of people without whom they wouldn't have a business.

In the first two parts we talked about the consumer and the supplier and now, to round it all off we're looking at installers. How has that interaction changed? How much harder is it to find good ones? Can you afford good ones? and what role should and do retailers have in solving the skills crisis in installation. The full gang of Justine, Nick, Trevor and Liz are all here

Hosted on Acast. See acast.com/privacy for more information.