Are EV chargers, solar PV, batteries and smart home gear actually good business for small electrical firms—or just headaches? In this chat with James, we cover the real-world pros and cons, training, pricing pressure, and where the trade is headed (smart controls, 3-phase to homes, AI, and more).What we cover:EV charger installs: routing, setup apps, support issues, car-dealer installs, grantsSolar PV & batteries: training, partners, ROI, warranties, call-backs, storage locationsNiche vs “do it all”: when to partner vs upskill, limited company risk, liabilityDomestic 3-phase: safety risks (cross-phasing), competence, when it makes senseSmart controls: kinetic/wireless switches, receivers, IP ratings, router quirks (2.4 vs 5 GHz)Reliability: where smart gear shines—and where it creates call-backsAccessibility & security: lighting for elderly users, smart locks pitfallsBusiness ops & AI: admin automation, bots for WhatsApp/website, what AI can’t replaceOld vs new homes: insulation, storage, media walls, real-world install tips

Running a profitable electrical business isn’t luck — it’s systems. In this episode, Ben and James break down exactly how we win work, keep customers coming back, price jobs without apologising, and present like pros on every visit.You’ll learn:Simple ways to turn one job into three (repeat work & referrals)What to say when a customer says “that’s expensive”Pricing logic vs. “day rate thinking”Presentation that sells: uniforms, shoe covers, mats, tidy workspaceCommunication that builds trust (ETAs, tracking, updates)Why punctuality + cleanup = instant 5-star reviewsDealing with “the last guy messed it up” jobsTools and workflows that save time (job management apps, end-of-job walk-throughs)Training apprentices the right wayWhen to say no, and how to protect your marginsIf you’re a UK electrician (domestic, commercial, AV/media walls), this chat is for you. Steal the scripts, the systems, and the small touches that make customers rave about you.

Are UK electrical governing bodies (NAPIT, NICEIC) actually worth it for working sparks? We dig into Part P, assessments, costs, contract requirements, building-control loopholes (EICR instead of notification), manufacturer influence on regs, data use/marketing, and why enforcement (vs Gas Safe) is so weak.

We also share when registration is useful, alternatives for newbies, and what reforms would genuinely help electricians.Jump in the comments: Are you registered? Will you renew? What should change?