Trailer | Process, People, and Purpose: Operations the Chick-fil-A Way

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Trailer | Process, People, and Purpose: Operations the Chick-fil-A Way

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Here’s the problem — running a restaurant that serves thousands with consistency and care isn’t easy. At Chick-fil-A, every second counts, and every process is engineered for excellence.

In this Problem Solved trailer, Chick-fil-A owner Sam Hartman and Matt Riley, VP of Enterprise Solutions, share how they build systems that balance speed, quality, and human connection.

🎙️ Full episode coming November 11— only on Problem Solved: The IISE Podcast.

Learn more about The Institute of Industrial and Systems Engineers (IISE)
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Problem Solved Executive Producer: Elizabeth Grimes
Interested in contributing to the podcast? Email egrimes@iise.org

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