In this episode, Michael Taylor and John Cabell of J.D. Power dive into the dynamic world of airport lounges.

They discuss the various types of lounges, including airline-sponsored and credit card-sponsored lounges and the growing urgency among airlines and credit card issuers to expand and enhance these spaces.

The conversation also covers access challenges due to increasing popularity and the substantial investments made by airlines and credit card companies in these facilities.

Additionally, Michael introduces the upcoming J.D. Power Airport Lounge Experience Study, set to be released in a few weeks, which will provide comprehensive insights into consumer preferences and satisfaction with airport lounges.

Time stamps:

(00:51) Types of Airport Lounges

(01:17) Credit Card Lounges Overview

(01:55) Expansion and Competition in Lounges

(04:32) Challenges and Popularity of Lounges

(08:16) Future Insights and Studies

(09:06) Conclusion and Final Thoughts

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In this episode, we’re unpacking everything you need to know about traveling this summer.

1. Andrea Stokes shares the latest outlook on hotel demand and pricing. Are rates stable or surging? Is inflation changing traveler behavior?

2. Azari Jones gives her best advice for avoiding rental car snafus—including one key step most people skip.

3. Michael Taylor sheds light on recent air traffic control issues and reassures travelers that it’s still safe to fly.

Whether you’re planning a beach getaway or a cross-country adventure, this episode is full of practical insight to help you travel smarter.

In this month’s Travel & Hospitality Intelligence episode, we’re diving into the next chapter of our hit video series, "What Makes an Airport Great?"—but this time, it’s all about medium-sized airports.

Join Michael Taylor, senior managing director of travel intelligence at J.D. Power, as he shares behind-the-scenes insights from his visit to Indianapolis International Airport (IND), a top-ranked performer in our North America Airport Satisfaction Study.

From architecture and accessibility to security, local flavor, and passenger experience, we explore what makes these airports shine and why IND is leading the way!

Azari Jones shares some of the exciting new enhancements to J.D. Power Passenger View, including the integration of social media listening tools!