In this episode of Unmuted, Chris breaks down the truth behind a hard leadership trend: companies firing employees when the real issue is operational dysfunction. If you’re a COO, VP of Ops, or founder trying to scale but feeling the tension of underperformance and turnover this episode is your wake-up call.

Are you letting go of great people… just because your systems are broken?

👉 Disengaged employees cost companies 34% of their salary in lost productivity

👉 Only 12% of employees strongly agree their onboarding was effective (Gallup)

👉 Yet businesses with high engagement are 23% more profitable and have 18% lower turnover

In this episode, you’ll learn:

• Why poor performance often points to poor processes, not poor people
• What to fix before you consider firing someone
• How to build scalable systems that make your team thrive
• The #1 mindset shift every VP of Ops and COO must embrace to retain top talent
• How OpsElevate is helping fast-growing companies scale without losing their soul

Quote of the Episode: “People don’t quit jobs. They quit chaos and unclear expectations.”

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💥 Unmuted. Where we speak the truth, build what matters, and never shrink back from what’s real.

I thought I was ready to buy my first business. I had the vision, the momentum, and the passion. But I failed—and it hurt.

In this episode of Unmuted, I get real about what went wrong in my first business acquisition and share the 5 lessons I wish someone had told me before I started. If you’re thinking about buying a business, scaling through acquisition, or just stepping into ownership for the first time, you need to hear this.

🔑 What you’ll learn:

Why falling in love with the deal can blind you

The part of due diligence no one talks about

How culture can crush your momentum

Why going solo is a silent killer

The truth about failing—and how it’s not the end

✅ Grab the toolkit I wish I had when I started:

👉🏽 https://stan.store/thechriswilliams

Drop a comment if you’ve ever struggled on your entrepreneurial journey or have a question about buying your first business—I’d love to hear your story.

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Check out this podcast episode where we talk with AJ Rivera and Mike Schmidt, who know a lot about making websites work well. They've worked with all sorts of businesses, big and small, and know how to make a website really stand out.

We chat about how important it is for your website to really show what your brand is all about. Mike and AJ give tips on how to get past common problems and make sure your visitors do what you want them to on your site. This is super useful whether you're new to running a website or you've been doing it for a while.

In this episode, we also look at how turning your website ideas into reality can make a big difference, and how using your own style and stories can make your brand stronger online. If you find this helpful, remember to like, subscribe, and share the episode to level up your website skills!