Jo Shoesmith, Chief Creative Officer at Amazon, joins us for a second time to reveal how one of the world’s biggest brands continues to make advertising that connects emotionally and stands the test of time. She shares what she’s learned moving from agency life to leading creativity inside a global giant, why Amazon still invests in traditional media, and the secret to ads that run for 3–5 years without losing impact.

We also discuss why right-brained storytelling works, the surprising insights about Gen Z, and how Amazon balances scale, agility, and creativity in the age of AI.

Timestamps

00:00 - Intro
01:21 - Learnings from going agency side to brand side
04:18 - How much does Amazon spend on advertising each year?
05:02 - Why Amazon still advertises using traditional media
06:21 - Why is Amazon’s creative so effective?
08:57 - Why Amazon’s advertising is so right brained
10:33 - Why Amazon make ads to run for 3-5 years
14:25 - Amazon re-airing the popular “Grannies” ad
17:00 - Why the industry is obsessed with youth
18:33 - The interesting numbers behind Gen Z and advertising
21:00 - Japanese Granny Ad from Amazon
23:07 - The only Cannes Lion Jon has ever won
26:11 - Using production to discover new stories
29:48 - Amazon’s CCO’s thoughts on AI and creativity
32:56 - Is AI used in the creative process at Amazon?
35:29 - How does such a big company stay so agile?
36:24 - What one thing has made the biggest difference for Jo?

Zaria Parvez was the creative mastermind behind Duolingo's social media success, having joined the company in 2020 fresh out of University. 5 years later, and after 8 billion impressions, she's left for her next challenge - taking on the social media for Doordash. We speak to Zaria to find out what the secret to the viral success is, and how she plans to replicate this at Doordash.

This episode is brought to you by Semrush — your unfair advantage in digital brand visibility. From fast-growing teams to global enterprises, Semrush shows you where you stand, where you can win, and how to stay visible across AI Search and LLMs. With unrivaled data and real AI intelligence, Semrush helps you move faster, grow faster, and make sure your brand is the answer wherever customers ask.

Timestamps

00:00 - Start
00:34 - Why Zaria left Duolingo
01:32 - Why Zaria moved from Duolingo to Doordash
02:44 - Coping with a rapid career trajectory
04:58 - The big moments for Duolingo
07:00 - Can you plan virality?
08:30 - How important was it having Duo as a brand character
11:02 - Why Duolingo killed duo
13:23 - Sending Duo’s ashes to Dua Lipa
14:05 - What are the conditions that make a successful social media campaign
16:01 - How Zaria spots trends and turns them into content
17:41 - Thinking long term through a social media lens
19:39 - How to scale viral social media efforts
21:36 - Why who your boss is matters so much
22:52 - When things go wrong on social media
24:47 - Why Zaria built a personal brand
28:02 - What Zaria is hoping for in the future
28:59 - How is AI changing social media?
31:36 - Social media advice for podcasters
32:20 - How to cope with the intensity of working in social media
34:58 - The best marketers hate marketing
36:25 - Why you need to embrace boredom

Esi Egglestone Bracey is the Chief Marketing and Growth Officer of Unilever. Esi joined the company in 2018 and has served as President of Unilever USA and CEO of Personal Care in North America. Prior to this, she led their $5 billion Beauty & Personal Care portfolio for North America as EVP and Chief Operating Officer which included responsibility for brands such as Dove, TRESemmé, Suave, Vaseline, Degree, Axe and more. There's a reason why this is a brand building masterclass

Esi has been recognised with many industry awards including being named as one of Forbes World’s Most Influential CMOs, a Forbes Entrepreneurial CMO 50, Women’s Wear Daily Marketer of the Year, ADCOLOR Legend, Ad Age Vanguard Award and more.

Timestamps

00:00 - Intro
00:54 - From P&G to Unilever, Esi’s career journey
03:09 - How important is breadth of experience as a marketer
04:54 - How to increase your marketing budget
07:45 - Why Esi has growth in her title and not just Chief Marketing Officer
08:36 - The most surprising thing about running 400 brands
10:37 - What skills do marketers need to be successful today?
12:08 - Esi’s thoughts of AI in marketing
17:14 - How to win the hearts of your consumer
19:48 - Unilever’s SASSY framework for winning hearts and minds
21:45 - Why we buy more when we feel more
23:27 - The secret behind the groundbreaking Dove marketing
26:45 - Why Uniliver are spending 50% of media on social and 20x spend on creators
29:18 - How the Vaseline Verified campaign took off
30:37 - Unilever’s framework for successful social media campaigns
32:29 - Applying the SASSY Framework to innovation
35:19 - Unilever’s collaboration with Crumbl Cookies
37:42 - How Unilever uses AI
39:45 - Which Unilever brand would Esi buy?
41:46 - The power of consistency
42:43 - How do you nurture the next $1b portfolio brand