Unifying the Digital and Physical Guest Experience
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Unifying the Digital and Physical Guest Experience
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What happens when a viral influencer campaign meets the reality of in-store operations? How do you ensure the digital promises you make are flawlessly delivered in the physical world?
In this episode, we bridge that gap with a truly unique guest: Peter Wiley, Director of Marketing & IT at Hothead Burritos. As both a corporate strategist for an 87-location brand and a hands-on franchisee for 11 of those stores, Peter lives at the intersection of high-level tech strategy and on-the-ground reality.
Tune in to hear a masterclass in building a cohesive, omnichannel experience that works for both your brand and your franchisees, including:
‣ The #1 question you MUST ask every tech vendor before signing a contract (Hint: it’s all about the POS).
‣ The ongoing debate: The pros and cons of requiring an app download versus embracing app-less loyalty.
‣ Why a Customer Data Platform (CDP) is the key to understanding the 70% of your guests who aren't in your loyalty program.
‣ Practical strategies for personalizing offers that actually increase visit frequency.