Giving feedback doesn’t have to spark defensiveness — if you know how to do it right. Jess walks through her NICER framework: Notice the behavior, validate intent, and explain consequences in a way that matters. It’s a simple, powerful way to turn tough conversations into growth conversations — minus the friction.

• (00:00:03) - How to Coach a Terrible Co-worker
• (00:04:34) - How to Give Feedback to a Boss

When we talk about safety at work, we usually think hard hats and handrails — but what about the safety to speak up, struggle, or be honest about your mental health? In this episode, Jess sits down with Sean Kennedy to unpack what psychological safety really means. Sean shares his own mental health journey and how stigma shaped his leadership perspective, while Jess explores how organizations can move beyond surface-level wellness to build cultures where people actually feel safe — not just physically, but emotionally too.

In this Just Ask Jess episode, Jess tackles real questions from listeners — from how to manage performance in small teams to what to do when your leadership group isn’t aligned. She shares straight-up advice on giving better feedback, getting your people involved, and creating a culture that actually works (not just looks good on paper).

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• (00:00:00) - So much.