Jason Wong is the Founder and CEO of Paking Duck, which provides custom packaging solutions for DTC brands. Before launching Paking Duck, he built and scaled multiple DTC ventures, including Saucy, an end-to-end sourcing and logistics company, and the beauty brand Doe Lashes, which reached significant valuations under his leadership. Jason started his career as a teen entrepreneur in blogging, affiliate marketing, and e-commerce before expanding into international logistics, manufacturing, and supply chain operations.

Most founders obsess over ads, creative, and conversion rates — but overlook the one thing every customer physically touches. Packaging is often treated as a cost to minimize rather than an asset to optimize. How can the box on your customer's doorstep increase retention, reduce costs, and drive revenue?

Packaging manufacturing expert and e-commerce entrepreneur Jason Wong maintains that packaging can be a growth lever. He explains that packaging should be designed as a marketing channel inside the home — something customers proudly display, turning it into a mini billboard that keeps your brand top of mind. Jason advises founders to engineer packaging strategically by reducing dimensional weight to lower shipping costs, reinforcing structural integrity to prevent refunds and chargebacks, and designing with storytelling in mind to strengthen brand perception. When approached holistically, packaging moves from a backend expense to a compounding growth asset.

In this episode of the Up Arrow Podcast, William Harris sits down with Jason Wong, Founder and CEO of Paking Duck, to discuss how packaging drives e-commerce growth. Jason explains why packaging is a revenue driver, how smarter structural design reduces shipping costs and damage, and the common mistakes founders make when optimizing purely for cost.

Nick Gray is an entrepreneur, author, and the former Founder and Owner of Museum Hack, a company known for its unconventional, engaging museum tours that make art and history fun and accessible. He grew Museum Hack into a multi-city enterprise with dozens of employees before selling it to his leadership team in a seven-figure deal. Nick is the author of The 2-Hour Cocktail Party and has been featured in major media outlets, including The New York Times and The Wall Street Journal.

As your business grows, your calendar fills up — but your circle often shrinks. Revenue increases, responsibilities multiply, and before long, most of your conversations revolve around work. How can you intentionally design gatherings that strengthen friendships while fueling smarter business growth?

Gathering expert Nick Gray says the answer is to stop leaving relationships to chance and start designing them intentionally. Most networking events fail because they're unstructured and intimidating, but a simple two-hour cocktail-style gathering with 15-22 guests creates the ideal environment for connection. Start with a small core group to guarantee attendance, use name tags and guided introductions to reduce friction, and host in your home to deepen trust. When done consistently, these gatherings strengthen weak ties, open business opportunities, and create genuine friendships.

In this episode of the Up Arrow Podcast, William Harris chats with Nick Gray, former Founder and Owner of Museum Hack, about building meaningful relationships through intentional hosting. Nick explains his viral Tokyo stunt, the 15-22 person two-hour party formula, and his 24-hour reply-all tactic to spark post-event connections.

Patrick J. Griffin is a Partner at TableForce, a firm that provides negotiation training for B2B professionals. As a seasoned negotiation expert and strategist, he has negotiated over $1 billion in sales with global financial institutions, specializing in complex financial instruments. Outside of negotiation training, Patrick is the Founder of Morrigan Strategic Advisors, where he provides fractional CFO services and executive advisory consultancy.

Negotiations can be tricky, often creating anxiety about whether you're getting the best deal. Yet, negotiating isn't always about winning or losing; rather, it's about finding ways to collaborate and create value. How can you approach negotiations with a mindset that benefits both parties involved?

High-stakes negotiation trainer Patrick J. Griffin challenges the typical adversarial view of negotiations. He regards them as collaborative problem-solving, where both sides work together to uncover new value. Patrick emphasizes the importance of preparation, understanding what both you and your counterpart value, and being clear on your priorities and boundaries. By focusing on these aspects, you increase the chances of creating long-term, mutually beneficial agreements.

In this episode of the Up Arrow Podcast, William Harris sits down with Patrick J. Griffin, a Partner at TableForce, to discuss how to approach negotiation as a collaborative process. Patrick shares insights on shifting from transactional to relational negotiations, why high expectations lead to better outcomes, and how founders often overlook value outside of price.