Warwick McLaren: Smarter Tech Stacks, Real Loyalty, and the Future of Restaurants
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Warwick McLaren: Smarter Tech Stacks, Real Loyalty, and the Future of Restaurants
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In this episode, Joseph Szala welcomes Warwick McLaren to 3Owl—and together, they unpack what restaurant brand leaders really need to hear right now. Warwick brings years of experience from Cisco, PepsiCo, and major MarTech deployments across the restaurant space.
They cover:
Why many brands are drowning in “technical debt”
How lean teams can actually get ROI from complex systems
The myths (and realities) of loyalty programs
Why hospitality—not tech—still drives true guest loyalty
If you’re leading a restaurant brand and feeling the weight of tech decisions, franchise pressure, or loyalty fatigue, this episode is packed with strategies to help your team soar.
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