"A good leader, I found really quickly, was somebody that was willing to take on the accountability of the decision made, right or wrong, but to allow their team to make the decision. So to push the power down, to say, empower people at the lowest level that you can possibly empower them and push as much decision making as you possibly can to the front line of your organization."

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"You can’t create a product that truly resonates with the market by sitting in a room and simply dreaming it up. If you look at history, many successful startups began because the founder faced a real problem, realized others faced the same challenge, and set out to solve it—that’s how great companies are born. But often, their second product fails because they assume they can innovate in isolation, without engaging with the market or understanding real-world pain points. For a company like ours, it’s critical to deeply understand these challenges—what keeps the CTO awake at night. Only then can we create meaningful solutions. But we can’t do that in a vacuum."

Andrew Steadman, Chief Product Officer at SBS

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"One piece of financial advice I wish more people followed is never pay cash for a new car. They're fantastic financial products, leasing and in the UK PCP (Personal Contract Purchase) where you can get a new car with a much lower payment and you don't have to pay for the depreciation of the asset. I would never advise anyone to buy a new car with cash."

What do leaders truly want? In this episode of What Leaders Want, we’re sitting down with James Powell, Chief SaaS Transformation Officer and Head of Specialized Finance Strategy at SBS, to get a glimpse beyond the job title.

We’ll dive into the key moments of his career, debunk the biggest myths about specialized finance, and explore whether SaaS is truly the game-changer it claims to be. James also took on real-world challenges and rapid-fire questions, answering on the spot.

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