In this episode of What the Heck is Happening in HR?, Kelley dives into the ever-shifting world of independent contractor classification—and why it matters now more than ever. With the political pendulum swinging once again, employers may find themselves facing new flexibility in how they engage workers… but also new risks if they don’t tread carefully.

Kelley breaks down key resources like Fact Sheet #13, opinion letter FLSA 2019-6, and how to interpret them under the current rules. She also explores what to watch for—like control factors, use of company resources, and the distinction between employees and contractors doing similar work.

If your business uses freelancers, consultants, or gig workers, this episode is essential listening. The rules may be loosening, but the scrutiny isn’t going away.

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In this episode of What the Heck is Happening in HR?, Kelley breaks down the return—and expansion—of Department of Labor opinion letters, a critical yet often overlooked resource for HR professionals, business owners, and legal teams.

What exactly is an opinion letter? How do they differ from administrator interpretations? And why does it matter that they’re back under the current administration—with new platforms and expanded coverage across wage and hour, OSHA, benefits, and more?

Kelley explains how opinion letters provide valuable insights into how the DOL interprets the law in real-world scenarios, and how you can use them as a tool for compliance and smarter decision-making. Whether you're an HR pro trying to classify workers or a business owner sorting through federal guidance, this episode gives you a solid starting point—and a cautionary note on when to consult legal counsel.

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In this final part of our series with Mark Koulianos, we explore real-world stories from the HR department. Mark shares moments when HR proved to be an essential strategic partner as well as times when their involvement created challenges. From handling difficult terminations to addressing workplace safety concerns, his candid reflections offer practical lessons on how HR can strengthen its support for leaders while avoiding common missteps.

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Our conversation with Mark Koulianos continues as we focus on the difference between upskilling and reskilling and why both are essential for a workforce that can adapt to change. Mark explains how responsibility for skill development is shared between employees and employers, the importance of a coordinated approach to talent development, and why strategies must reach beyond high performers. We also discuss how training in process improvement and project management can enhance productivity and operational excellence across industries.

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In Part 3 of our conversation with Mark Koulianos, Kelley Rexroad dives into the evolving landscape of workforce development. From youth to retirees, Mark explores how foundational skills like process improvement, project management, and leadership are becoming essential across industries — especially as technology, AI, and generational shifts reshape the workplace.

This episode unpacks the urgent need for lifelong learning, the difference between upskilling and reskilling, and why cybersecurity education must start as early as elementary school. With real-world examples and strategic insights, Mark offers a roadmap for staying relevant and resilient in a rapidly changing job market.

Whether you're guiding the next generation, navigating mid-career transitions, or planning for retirement, this 26-minute episode is packed with practical advice for building a future-ready workforce.

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In Part 2 of our conversation with Mark Koulianos, Kelley Rexroad expands on the three skills that can make or break careers in today’s workplace: communication, relationship-building, and critical thinking. Together, they explore how these abilities are evolving in an era of AI, remote collaboration, and rapid organizational change — and why they’re more vital than ever.

Mark shares actionable strategies for becoming a better communicator beyond emails and emojis, building authentic relationships that foster trust and collaboration, and developing the critical thinking skills that set top performers apart. Packed with real-world examples, practical advice, and leadership insights, this 24‑minute episode is a must-listen for anyone looking to grow as a leader, colleague, or professional.

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We’re celebrating our 200th episode by kicking off a new multi-part series with Mark Koulianos!

You may remember Mark from our recent episode on USF’s new HR Certificate — but this time, we go deeper. Mark takes us through his fascinating career journey, from launching an import-export business to leading global operations to transforming continuing education at the University of South Florida.

He shares how transferable skills, critical thinking, and relationship-building helped shape his path — and why these abilities are essential for today’s leaders.

This is just the start — stay tuned for more episodes with Mark coming soon!

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In this special episode of What the Heck is Happening in HR?, host Kelley Rexroad welcomes Mark Koulianos, Assistant Vice President of University Community Partnerships at the University of South Florida and the leader of USF’s Office of Corporate Training and Professional Education.

Together, they break down what’s new—and what’s next—for USF’s refreshed Human Resources Certificate program. With over 25 years of history and thousands of alumni, the updated program now features a streamlined six-course model, a semi-cohort structure to build your professional network, and fresh, relevant content covering total rewards, workplace behavior, remote workforce challenges, and more.

If you're looking to start a career in HR or deepen your understanding of the field, this is the perfect time to get started. The first course in the program—HR Core Concepts—begins July 29 and sets the foundation for the entire certificate.

Learn more or enroll here: 👉 usf.to/HRCoreConcepts

🎧 Tune in to hear how the program is meeting the demands of the modern workforce—and why now is the time to level up your HR game.

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