When you're juggling dozens of clients in a fast-moving agency, how do you still deliver a high-touch, 5-star experience?

In this episode of What’s Hot in Digital, WHD's Executive Assistant, Letitia McClelland, joins Miller Kerta to share how our team builds long-term client relationships while managing multiple deadlines, personalities and expectations.

They cover how we approach onboarding, proactive communication, tricky conversations and the internal systems we rely on to make it all feel seamless from the client side.

If you're in client services or agency leadership, this is a practical and honest look at what it really takes to deliver standout client experience at scale.

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Want to work with a team that truly feels like an extension of yours?
Visit https://whd.au

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Hosted by Miller Kerta – WHD
Guest: Letitia McClelland – Executive Assistant at WHD

What does it take to launch a brand, build a loyal community and start scaling all by the age of 21?

In this episode of What’s Hot in Digital, Lauren Macdougall, General Manager at WHD, chats with Olivia, founder of Moocha Matcha, about how she turned a personal love for matcha into a growing business that’s capturing attention at local markets, across social media and soon in retail.

They dive into:
– How she created a product people keep coming back for
– What’s working in organic content and community building
– The behind-the-scenes of her upcoming canned matcha launch
– How she’s handling growth, pressure and keeping it all real

If you’re an early-stage founder or eCommerce brand trying to grow without paid ads, this episode is full of insight and inspiration.

Check out Mucha Matcha
https://www.instagram.com/moochamatcha/

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Hosted by Lauren Macdougall – General Manager at WHD
Guest: Olivia – Founder of Moocha Matcha

In this episode of What’s Hot in Digital, James sits down with WHD’s newest Business Growth Specialist, Mark, to talk about the crucial questions every business should be asking before committing to working with a digital agency.

From overhyped metrics like ROAS to what really drives growth in today's landscape, this episode breaks down how to think strategically about your agency partnerships and how to assess whether they're aligned with your goals.

If you’ve ever wondered whether your agency is focused on real growth or just performance theatre, this one is for you.

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Want to work with a team that understands real growth?
Visit https://whd.au

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Hosted by James Walker – Managing Director at WHD
Guest: Mark – Business Growth Specialist at WHD