Why Culture Is Costing You More Money Than You Think (And How to Fix It)

What if the thing holding your business back isn’t strategy… but communication?

Before you scroll past this episode thinking, “Ahhh, culture stuff isn’t my thing,” hear me out, because what we’re really talking about here is profit, performance, and people actually wanting to work with you.

In this solo episode of Keep the Change, I pull back the curtain on something most leaders avoid until it’s costing them real money: organizational culture. More specifically, I walk through the Cultural Impact Scorecard — a 360°, anonymous assessment that reveals what your team actually experiences every day… not just what leadership thinks is happening.

And trust me, the gap between those two can be expensive.

Here’s what we get into:

• The 10 key culture drivers every dealership and business should be paying attention to
• Why communication and continuous learning are the two most common (and dangerous) breakdowns I see after 40 years in this industry
• Real-world examples of how strong results can hide weak leadership habits
• The Three Cs of Communication (Connect, Convey, Check) — and how they eliminate conflict before it explodes
• Why “we had a sales meeting” is not the same as developing your people
• How personality styles (DISC) silently sabotage teams that otherwise like each other
• And the uncomfortable truth: if your people aren’t growing, your business eventually won’t either

This episode isn’t theory. It’s field-tested. It’s what I’ve seen work — and fail — inside real dealerships, real leadership teams, and real businesses that wanted the next level but couldn’t quite break through.

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