In this episode of Show Your Value, Lee Benson sits down with Doug Stephens, one of the world’s leading thinkers on the future of retail, business innovation, and consumer behavior.

Doug is the founder of Retail Prophet and the author of multiple bestselling books on the transformation of commerce. For decades he has advised global brands and leaders on how shifts in technology, culture, and customer expectations are reshaping the way companies create value.

This conversation goes far beyond retail.

Lee and Doug explore how businesses must rethink the way they serve customers in a world where expectations change faster than most companies can adapt. They discuss why traditional strategies are breaking down, what modern consumers actually value, and how leaders can build organizations that stay relevant in the middle of massive disruption.

You will hear insights on the role of curiosity in leadership, the danger of clinging to old business models, and why the companies that win in the future will be the ones that learn to see value differently.

If you are a founder, executive, or leader trying to navigate a rapidly changing marketplace, this episode will challenge how you think about innovation, strategy, and long-term value creation.

Topics discussed include:

• Why many companies misunderstand what customers really value
• The shift happening in retail, business, and consumer expectations
• How leaders can stay relevant during massive technological change
• The role curiosity plays in building innovative organizations
• What the future of commerce and customer experience could look like

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